Desktop Support

Overview

On Site
$20 - $25 hr
Contract - W2
Contract - Independent

Skills

Please refer to job description

Job Details

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.


Role Name: - Desktop Support Engineer (Level2) / Deskside Services Technician
Location: Marion, IL 62959
Duration: 12+ Months
Pay Rate: $20/hr to $25/hr on w2 (Negotiable)

Note: We need Candidates who are good with below terms.

  1. Looking for stable jobs.
  2. Open for Contract to Hire in future
  3. Don't have any vacation plans for next 3 months.
  4. Ready to go 5 days onsite in office

Qualifications
  • 3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
  • Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
  • Prior experience troubleshooting utilizing remote support tools
  • Prior ServiceNow ticketing system experience
  • Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
  • Prior experience in imaging workstations (desktops/laptops)
  • VPN and VDI support experience required
  • Support End-User projects supporting IT & business operations
  • Effectively work with cross functional teams to deliver on IT & business objectives
  • Support Installs, Moves, Adds, & Changes
  • Call center support experience, preferred
  • Prior inventory management of corporate assets required
  • Prior enterprise printer support required
  • Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
  • Ability to lift 25 lbs.

Responsibilities
  • Day to day varies from phone/email, project-based work
  • Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
  • Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
  • Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
  • Support new hire deployments, as well as, RTO projects and office moves
  • Network connectivity troubleshooting & control room support
  • Maintaining hardware inventory in designated site pantry & inventory management tools
  • Shipping and receiving of assets
  • Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution

Why Work With Us?

We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

* America's Most Honored Businesses (Top 10%)

* Fastest-Growing Staffing Firm by Staffing Industry Analysts

* INC 5000 List for Eight Consecutive Years

* Top 100 by Dallas Business Journal

* Spirit of Alliance Award by Agile1

Regards,
Rahul Bansiwal

#INDTECH

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