Overview
Skills
Job Details
Job Description:
Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work.
Equipment setup for new hires/terms/transfers.
Assist with refresh of hardware and software when employees have office move
Ensure all work products meets/exceeds standards.
Adherence to technology policies and comply with all security controls.
Develop an understanding of the environment, applications, and technology used throughout the organization.
Job Skills:
Familiarity with Microsoft Azure, Intune, MECM, SCCM.
Troubleshooting experience with Microsoft Office 365.
Familiarity with MacOS.