Associate Systems Management Analyst (Windows Server OS)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Act as Initial technical resource for team to resolve problems and issues
• Assist to deploy, maintain and manage servers and supporting infrastructure
• Assist in maintaining centralized documentation of IT infrastructure information, including hardware/software licensing, environment diagrams, SOPs and work instructions
• Assist in maintaining supported systems throughout their lifecycle
• Follow all escalation procedures according to service level agreement
• Provide an accurate record of work in request / incident management tracking tools
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implements as approved
• Utilizes Change Control process when scheduling maintenance for OptumServe's environments
• Maintain system inventory through centralized management database and tools
• Perform / Assist in root cause analysis in post system-failure situations
• Evaluate processes and procedures for opportunities of improvement
• Perform general system configuration, backups, maintenance, and optimization of network infrastructure
• Respond to and resolve support requests
• Ensure the maintenance and accuracy of Network Services documentation
• Assist in executing technology assessments, evaluations, and recommendations of products and services to achieve and maintain OptumServe' s information security compliance requirements, and ensure proper implementation of products to adhere to required security standards
• Assess risks when making changes to IT environments
• Participate in on-call rotation
• Assists in other duties as needed and directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience as a Network Technology Support or Systems Administrator (DNS, Active Directory, SSCM/ Orchestrator or Similar)
• 2+ years of experience with Microsoft Software Suite skills
• 2+ years of experience with Windows Server Operating Systems
• 2+ years of experience Troubleshooting complex technology issues
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential / Secret or top-secret security clearance
• Able to participate in on-call rotation

Preferred Qualifications:

• Working experience with Windows servers (2016 / 2019 / 2022), Active Directory and Networking
• Working experience with Group Policies, IIS, Terminal Services, VMWare, Azure and VDI
• Experience in supporting daily IT operations, Server OS, Backup technology and Virtual environments (VMware)
• Experience working with software installation/upgrading procedures
• Working experience with automation tools such as SCCM and Orchestrator
• Working experience and knowledge of Infrastructure as Code
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• Certifications on related Microsoft, Cisco, VMWare and other Technologies
• ITIL or other ITSM framework certification
• DOD/VA/Military Experience
• DOD/VA/Military Clearances
• National Career Readiness Certificate
• Ability to work independently or as part of a team
• Analytical and logical demonstrating strong a troubleshooting skillset
• Excellent teamwork skills and demonstrated ability to work independently
• Organizational skills, project and time management, as well as follow through and attention to detail
• Analytical and troubleshooting skills
• Comfortable working in a high pressure operational environment running business/mission critical software and hardware

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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