Manager - Adobe Experience Cloud

Manages and leads a team of technical support staff who design, develop, test, implement, and monitor software and tools. Works with business leaders to define scope and requirements, and plans and executes the development of various systems. Acts as liaison with business sponsors and principals.

Are you ready to help lead the Public Site into the future?

Vanguard's Personal Investor Public Site's goal is to revolutionize the investor experience by fostering genuine and lasting connections throughout every stage of the investor's journey with Vanguard.
We are the connective tissue between prospect and client, authenticated and unauthenticated, and first time and returning investor journeys. By seamlessly integrating technology, personalized insights, and trusted guidance, we empower investors to join Vanguard and achieve their financial goals with confidence and clarity.

As the Manager with expertise in Adobe product suite you will lead multiple teams supporting Vanguard's digital marketing web experiences. Leveraging your extensive knowledge of the Adobe Experience Cloud, specifically AEM, Launch, WebSDK and Target, you will drive business outcomes that lead to higher engagement and conversions of our prospects and clients. In partnership with Product Managers and Senior Delivery Managers across the Public Site family, develop and build the engineering subject matter expertise required to support Vanguard's web ecosystem.

In this role you will:

• Collaborate with Product Owners, architects, UX strategists and web teams to deliver next generation, data driven client experiences.
• Maintain working knowledge of the Adobe Experience Cloud, including AEM, Launch, WebSDK, and Target to meet and exceed the needs of Vanguard marketing and customer experience teams.
• Identify and resolve technical issues and develop and implement continuous improvements in support of marketing and customer experience teams.
• Hire, evaluate, and manage a team of high performing engineers with a passion for developing innovative solutions. Define skill requirements for each team member and measure team member skills to define development and upskilling plans.
• Set performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Understand and comply with IT policies and procedures, Enterprise Data Governance, Privacy, Legal, and Information Security policies and procedures, and verifies deliverables meet requirements.
• Lead, coordinate and participate in special projects and perform other duties as assigned.

What it takes: (must have)

• 7+ years of professional IT experience
• Experience in delivering software releases relating AEM in headful and headless deployments. Works with business clients to determine scope and develops environmental requirements for AEM projects.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short- and long-term department goals. Monitors and reports on service delivery metrics and overall performance.
• 3+ years working experience with AEM in headful and headless deployments
• 2+ years working knowledge of Adobe Launch, Target
• 3+ years hands on experience with web development & architecture, including HTML, CSS, JavaScript
• Marketing acumen and understanding of how to integrate and leverage MarTech platforms to automate and orchestrate highly personalized web client experiences
• The ability to translate marketing use cases and business requirements into technical specifications, and scalable and practical solutions that deliver business outcomes
• Strong process knowledge and orientation to deliver business outcomes
• 5+ years utilizing Agile development practices, including scrum, Kanban and lean
• Experience using modern software development and engineering practices, including DevOps, test automation and test-driven development, Site Reliability Engineering
• Strong written and verbal communication skills. The ability to present to technical and non-technical platform users, stakeholders, and executive audiences
• Undergraduate degree or equivalent combination of training and experience

What Sets You Apart: (nice to have)

• Strong leadership skills with experience managing technical teams and driving strategic initiatives.
• Experience with SEO and site optimization tools, including Google Core Web Vitals
• Mobile Development experience
• Experience with AWS, including EC2, ECS, VPC, Security Groups, S3 and EFS
• Experience with Content Delivery Networks (CDN), Akamai, Cloudflare, CloudFront
• Experience with Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO) and Adobe Customer Journey Analytics (CJA)
• Familiarity with tag managers (Adobe Launch, Tealium, Segment, Google, Ensighten)
• Familiarity with Java Script frameworks (Angular, React, Vue, Bootstrap) and node.js
• Experience in the financial services industry

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.