Cloud Operations

What does a great CloudOps Engineer do?

Join our dynamic team as a CloudOps Engineer for our new Azure-based product. In this role, you will be instrumental in building and maintaining the technology that powers this small business payments solution, with a particular focus on the Microsoft Azure Cloud ecosystem. Your contributions will directly impact the success of companies worldwide. Our Technology team comprises experts dedicated to evaluating and enhancing current systems while innovating for the future.

You will leverage your analytical and troubleshooting skills to ensure seamless project participation, maintain support continuity, and handle rotating on-call escalations. Your responsibilities will include leading the detection and resolution of issues affecting the delivery of industry-leading financial solutions. Teamwork and creativity are crucial in this role, as you will be the go-to point for escalations, tasked with resolving customer-impacting issues in a dynamic and fast-paced environment.

Essential Role Responsibilities:

• Provide hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.

• Collaborate with client services to understand customer needs, provide technical support, and ensure seamless integration and operation of our solutions, enhancing overall client satisfaction and experience.

• Implement tools and automation for build, configuration management, continuous integration (CI), deployment, and application monitoring.

• Automate and evolve infrastructure, deployment strategies, and testing to support a quick turnaround of deployments.

• Work closely with Engineering to ensure all relevant KPIs are implemented within the monitoring framework.

• Participate in all Production Support activities during incidents and outages. Be a hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.

• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.

• Efficiently resolve issues in a 24x7 environment, ensuring minimal impact and rapid resolution.

Basic Qualifications for Consideration:

• Bachelor s degree required; relevant, equivalent work experience may be substituted for degree requirement

• Familiarity with Terraform; experience with Terraform Enterprise and GitLab is a plus

• Experience with .NET

• Hands-on experience working with Cloud technologies, specifically Azure

• Good understanding of Azure resources such as Function Apps, App Service, and CosmosDB

• Good understanding of networking and private endpoints

• Ability to write Splunk queries and create dashboards/alerts

• Knowledge of REST API s

• Experience with Azure DevOps (ADO) pipelines

• Able to work effectively, both independently and as a member of a cross-functional team

• Demonstrate a desire to automate as much as possible

• Able to participate in an on-call rotation

PREFERRED QUALIFICATIONS:

• Containerization technologies: Docker or Podman

• Linux system administration ability to manage and troubleshoot Linux systems and services, bash scripting

• Networking: solid understanding of routing and networking concepts

• Experience working in an Agile development environment

• Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow