Overview
Hybrid
Depends on Experience
Full Time
Skills
ITIL 4 Foundation certification
ServiceNow
BMC Helix
or Atlassian-based tools
1. ITIL Configuration Management Expertise (5+ years):
Job Details
Job Title: Business Analyst 2 Applications/Software Development
Location: Austin, TX - Hybrid
Client: Texas Health and Human Services Commission (HHSC)
Job ID: 9501430
Role Overview:
This Configuration Manager role sits within the IT Service Management (ITSM) team, focusing heavily on Configuration Management Database (CMDB) oversight, auditing, and governance. The individual will drive configuration strategy, collaborate across IT domains, and enforce compliance with HHS standards.
Must-Have Skills (Non-Negotiables):
- ITIL Configuration Management Expertise (5+ years):
- Deep understanding of ITIL principles and hands-on experience developing/maintaining CM processes and policies.
- CMDB Tool Proficiency (5+ years):
- Experience supporting major platforms like ServiceNow, BMC Helix, or Atlassian-based tools.
- Audit and Compliance (4+ years):
- Ability to conduct configuration audits, verify accuracy of CIs, and ensure system compliance.
- Problem-Solving and Critical Thinking (5+ years):
- Demonstrated attention to detail and a proactive, analytical mindset.
- CM Oversight in ITSM Context (3 5 years):
- Proven experience as a Configuration Manager or similar, working within IT service management frameworks.
- Certification: ITIL 4 Foundation (Required):
- Must hold a current ITIL 4 Foundation certification to be eligible.
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