UX Researcher

Senior UX Researcher

Location 100% Remote

Contract Duration 3-6 months with potential for contract to hire

This position is not open to 3rd party candidates, C2C, or 1099

We are looking for a creative and collaborative User Researcher who can keep the user at the center of our client's designs. The team you would be joining designs apps (desktop, web, mobile) for physicians to help them manage, treat, and improve the lives and the care of their patients. Healthcare IT is notorious for lagging behind consumer products in design, user experience, and customer satisfaction. Our goal is to change the status quo by creating a suite of physician-focused products that delight users and enable clinicians to take better care of their patients. We are looking for Senior UX candidates that are up for a challenge. Healthcare is rife with complexities and the learning curve is steep. If you have a passion for improving user experiences and the ability to press through adversity, we would love to talk with you!
Responsibilities would include the following:

• Work closely with the UX team and Product Owners to turn findings into great user experiences
• Be primarily responsible for user research studies, directly impacting design strategies and applications
• Create & run multiple types of user tests, analyze the collected data, and present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality
• The ability to support interaction design and prototyping would be a great asset to this team but not required

Required Technical Skills and Expertise:

• 6+ years of UX Research experience

• Must be a mixed method researcher who has a quantitative research background utilizing statistics
• Knowledge of SQL and the ability to manage and query data

• A solid grasp of user-centered design, testing methodologies and usability
• Demonstrable user impact and influence on product experience
• Research skills should include working with user personas, surveys & journey maps
• Experience performing the following duties:
• Planning and executing research projects, drawing on research from various areas of the business: analytics, customer insight, support, account managers
• Identifying the proper research methods based upon product phase and timeline
• Recruiting test participants and managing participant scheduling
• Creating test criteria and run usability study sessions
• Experience in qualitative and quantitative results impacting product strategy

• Skilled in partnering with UX team and Product Owners to understand detailed requirements
• Willingness to involve team members in your research sessions to ensure its effectiveness

• Experience leading efforts to share user data and insights across the organization to build a culture of user-centered design
• Well-versed in developing research reports with clear and actionable recommendations
• Proven ability to communicate research effectively and creatively as well as play a key role in stimulating designs for the product
• Familiarity with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into projects
• Should be passionate about all things UX
• Ability to communicate design processes, ideas, and solutions clearly and effectively to stakeholders, teams, and users
• Ability to work in fast-paced agile environment

Required Soft Skills:

• Comfortable taking smart risks and championing new ideas
• Able to work with minimal supervision on multiple concurrent projects
• Skilled in collaborating with others
• Openness to receiving feedback and constructive criticism
• Willingness to help teammates, share knowledge, and learn from them
• Effectively communicate project status to management on a regular basis
• Able to plan own work executing against deadlines

Desired Skills and Expertise:

• Coding/Programming Skills such as R
• Mixpanel and Salesforce software experience
• Experience working within the healthcare industry