Desktop Engineer

Overview

On Site
$120,000 - $140,000
Full Time

Skills

Break Fix
Office 365
O365
Active Directory
MDM
White Glove Support
On prem services
Trade Floor Support
Financial Services

Job Details

Are you looking for a high-impact IT team where your expertise will directly support mission-critical trade floor operations and executive users in a fast-paced, tech-forward environment? Then we welcome you to apply to our Desktop Engineer Position!

FT

On Site in CT

$120-140K plus benefits

Skills: Trade Floor Support, Break fix, MDM, on prem services, O365, White glove support a plus, Financial Services exp.

Job Summary

We are seeking a highly experienced Senior Desktop Engineer to join our IT team with a focus on supporting a fast-paced trade floor environment. This role requires deep technical expertise, exceptional problem-solving skills, and the ability to thrive in high-pressure situations. The ideal candidate will have strong experience in Office 365 administration, mobile device management (MDM), break/fix support, and managing on-premises services for a diverse user base.

Key Responsibilities

  • Provide hands-on trade floor support for traders, executives, and other VIP users in a high-urgency environment.
  • Manage and maintain end-user workstations, including Windows 10/11 and Mac devices.
  • Perform break/fix troubleshooting, root cause analysis, and resolution for hardware and software issues.
  • Administer and support Office 365 applications and services including Outlook, Teams, SharePoint, and OneDrive.
  • Manage and support MDM solutions (e.g., Intune, Workspace ONE) for mobile devices and endpoint compliance.
  • Oversee and maintain on-prem services, including Active Directory, print servers, and application deployments.
  • Coordinate with infrastructure and networking teams to resolve complex system issues.
  • Participate in software rollouts, patch management, and desktop imaging initiatives.
  • Document technical processes and maintain accurate configuration records.
  • Mentor junior support staff and act as an escalation point for advanced desktop issues.

Requirements

Must-Have Skills:

  • 6+ years of experience in desktop engineering or IT support, with 2+ years in a senior or trade floor support role
  • Deep knowledge of Office 365 suite administration
  • Hands-on experience with MDM platforms (Intune, MobileIron, Workspace ONE, etc.)
  • Strong troubleshooting skills for break/fix hardware/software issues
  • Familiarity with on-prem IT infrastructure, including Windows Server, Active Directory, DNS, DHCP
  • Experience supporting high-pressure environments such as trading or financial services
  • Excellent interpersonal and communication skills

Nice-to-Have Skills:

  • Scripting experience (PowerShell preferred)
  • ITIL certification or similar
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk)
  • Experience with VDI environments or Citrix

Education & Certifications

  • Bachelor s degree in Information Technology or related field (or equivalent experience)
  • Industry certifications (e.g., Microsoft, CompTIA, ITIL) are a plus
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