IT CC&B Business Analyst

Qualifications

• Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
• 8 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
• 8 years experience in business analysis
• Experience in project participation, high complexity
• Working knowledge of relational databases (SQL experience)
• Working knowledge of UML
• Be able to work independently but within the framework of the team and product
• Be able to work well within a team setting
• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
• Excellent verbal and written communication skills
• 3 years of experience with Oracle CC&B applications, and data modeling
• Experience dealing with Call Center and/or Back Office centric business
• Understanding of database/schema architecture

Job Responsibilities:

• Able to analyze and design solutions independently with limited guidance.
• Able to lead medium to high complexity level requirements efforts and coaching or mentoring less experienced business analysts.
• Able to perform peer review of requirements and designs documents.
• Able to work effectively with other groups to persuade, exchange ideas and foster cooperation.
• Actively contribute to the business cases for IT projects and initiatives.
• Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
• Anticipate client concerns and questions, and provide timely and professional client-focused communications.
• Communicate IT processes to the business clients.
• Comply with SOX and other standard process requirements.
• Define and document business requirements for moderate-to-complex projects.
• Demonstrates extensive knowledge of concepts, principles or practices in a specific business area.
• Demonstrates familiarity with a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
• Demonstrates seasoned, experienced- based judgment in applying and adapting techniques with high credibility of the project team members.
• Evaluate and document alternatives that will provide the most effective solutions to business problems.
• Identify, propose and influence IT solutions to moderate-to-complex business problems; negotiate requirements and deliverables with the client.
• May perform various additional activities, such as operation and maintenance support, application testing, etc.
• May provide mentorship and guidance to less experienced employees.
• Participates in project estimates.
• Prepare or review test plans and perform quality reviews of test results.
• Provide consulting in information technology to the client to identify and satisfy the business needs.
• Provide timely responses to client inquiries.
• Review design and technical specification documents for alignment with business solution.
• Understand the client s current and future business environment, effectively anticipate, identify and meet the business needs.