NOC Technician II

Immediate need for a talented NOC Technician II. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC (Onsite for training and then Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70799

Pay Range: $25 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Communicates daily with many departments within CLIENT, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Stay up to date on organizational SOPs
• Perform other duties assigned by NOC Management team .
• Monitor, manage and maintain all edge network devices, performance, and quality across the Client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
• Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
• Create and triage trouble tickets, including remote testing, with little required support.
• Troubleshoot and repair Client provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN).
• Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives.

Key Requirements and Technology Experience:

• Key Skills:Ciena, Optical Transport, Troubleshooting .
• High School Diploma or equivalent required.
• Associate degree or Bachelor Degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Client, Fortinet, VeloCloud, etc.).
• Minimum of 2-3 years of experience working in a telecommunications environment.
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Must be able to demonstrate proficiency with the technologies listed below:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet.
• Network infrastructure, DNS, IP Subnetting.
• Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP).
• Telephony based technologies (TDM, Converged, VOIP, SIP, etc.).

Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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