Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship
Skills
ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
Conversational & Agentic AI Enablement
Health Care
Medical Device
ServiceNow
ITSM
AI
POCs
Proof of concepts
AI Platforms
Moveworks
Job Details
Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
Location: Bay area (be local Bay Area & got to Sunnyvale office 2-3 day(hybrid).
Duration: 6 12 months
10+ years of experience and local to CA only
Health Care and Medical Device experience will be a plus
Key Responsibilities:
Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end-to-end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications: 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
Experience in platform upgrades, feature roadmaps, and adoption planning.
Strong stakeholder management, communication, and change management skills.
Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end-to-end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications: 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
Experience in platform upgrades, feature roadmaps, and adoption planning.
Strong stakeholder management, communication, and change management skills.
Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.
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