Technical Advisor (Onsite)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve theway governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Technical Advisor (Onsite)

Required Skills and Experience

* A minimum of 7 years of IT experience within one or more specialty areas.
* Expertise surrounding information systems, networking theory, and architecture standards in areas of expertise.
* 10 or more years of experience managing large-scale service deliveries, particularly in government or public-sector IT environments.
* Experience within corrections, law enforcement, or public safety domains is advantageous due to the unique challenges of managing high-risk communication flows and public engagement.
* Proven experience in a technical advisory or service delivery management role.
* Strong leadership and team management skills.
* Excellent analytical and problem-solving abilities.
* In-depth knowledge of technical governance and industry best practices.
* Strong communication and presentation skills.
* Ability to work collaboratively with cross-functional teams and stakeholders.
* The role requires the ability to thrive under pressure, especially during critical project phases.

Preferred Skills and Experience

* Relevant certifications (e.g., Information Technology Infrastructure Library [ITIL], Project Management Professional [PMP], etc.)

Primary Responsibilities

* Collaborates with service providers to ensure their technical solutions align with the client business strategy and architecture.
* Works closely with business unit performance managers and quality assurance staff to review and address service provider issues, analyze and validate information accuracy, and assess the feasibility of proposed solutions.
* Troubleshoots performance issues and resolves problems with service providers.
* Tracks industry trends and stays informed about new technologies to better evaluate business unit service requests and service provider proposals.
* Keeps current on the client business strategies and advises on the potential for leveraging solutions across the enterprise.
* Understands the value of technology in the client business processes.
* Works with service providers to identify opportunities for innovation, cost reduction, and improved efficiencies, and reviews their solutions.
* Provides input into the technical architecture for cloud modernization projects.
* Responsible for managing service delivery, overseeing technical analysts, driving governance, performing technical analysis, and seeking approval for technical decisions.
* Collaborates with service providers to ensure their technical solutions align with the agency's business strategy and architecture.
* Works closely with business unit performance managers and quality assurance staff to review and address service provider issues, analyze and validate information accuracy, and assess the feasibility of proposed solutions.
* Troubleshoots performance issues and resolves problems with service providers.
* Tracks industry trends and stays informed about new technologies to better evaluate business unit service requests and service provider proposals.
* Keeps current on the client business strategies and advises on the potential for leveraging solutions across the enterprise.
* Understands the value of technology in the client business processes.
* Works with service providers to identify opportunities for innovation, cost reduction, and improved efficiencies, and reviews their solutions.
* Provides input into the technical architecture for cloud modernization projects.
* Responsible for managing service delivery, overseeing technical analysts, driving governance, performing technical analysis, and seeking approval for technical decisions.
* Service Delivery Management.
* Oversees the delivery of technical services to ensure they meet the required standards and client expectations.
* Develops and implements service delivery strategies to improve efficiency and effectiveness.
* Monitors and reports on service delivery performance, identifying areas for improvement.
* Managing Technical Analysts.
* Leads and manages a team of technical analysts, providing guidance, support, and mentorship.
* Assigns tasks and projects to technical analysts, ensuring timely and accurate completion.
* Conducts performance evaluations and provides feedback to team members.

Education

* Bachelor s degree or master s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or seven (7) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Location

Tallahassee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.