Field Technical Support

Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support in Durham, Nc

Position Title: Field Technical Support

Location: 9 Davis Dr, Durham, Nc 27703

Anticipated Start Date: Tentative start Date 05/19/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: One year
Job Type: Contract: 40 hrs/week

Pay Range: $28/hr to $30/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Onsite 100% of the time
Desktop/laptop support
Windows 11 experience
Hardware break/fix
Customer Service
Incident Management via ticket system (Service Now)

Essential Job Functions:
* Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
* Assist with infrastructure projects and assignments.
* Participate in basic monitoring and routine troubleshooting of infrastructure systems.
* Collaborate with team members to address infrastructure challenges and daily operational tasks.
* Support the creation and maintenance of infrastructure documentation.
* Develop and improve technical skills through on-the-job experience.
* Show eagerness to learn and gain expertise in infrastructure services.
* Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
* Bachelor's degree in a relevant field or equivalent combination of education and experience
* Typically, 1+ years of relevant work experience
* Proven experience in infrastructure technology analysis
* Proficiencies in data analysis and technical knowledge
* A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
* An advanced degree in a relevant field is a plus
* Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus

JOB Profile Summary

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Keywords:
Desktop/laptop support, Windows 11 experience, Hardware break/fix

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238446 when responding to this ad.