Solution Owner - NYC/Alpharetta, GA Hybrid

Solution Owner will drive execution and implementation of multiple solutions by working closely with the Solution Manager, Business Analysts, developers and QA. They will manage the roadmap and backlog for each solution. The Solution Owner will act as a program management leader who proactively collaborates across teams, surfaces/manages dependencies, raises risks and prioritization conflicts, and relentlessly drives toward successful releases. In this role they will own the solution end to end, inception to delivery, engage with developers on sprint planning, coordinate with testing teams (UAT and QA), and coordinate release dates. The Solution Owner regularly monitors and communicates implementation progress with the Solution Team and leadership, and proactively elevates risks to Solution Manager and leadership.

PRIMARY RESPONSIBILITIES

Execution of Solution Vision (in collaboration with business stakeholders) being very detail oriented on:

what we are solving for.

end-to-end user/customer journey or lifecycle.

personas, their skills and needs.

high level outline of a solution that addresses their needs.

Execution of Solution Intent (in collaboration with Director of PSM and Business Architecture function):

nomenclature for data and capabilities required to meet business objectives, this is critical to establish common language across business and technology.

capability roadmap as well as migration paths and milestones when going from current state to future state.

overall non-functional requirements that are key metrics required for new system to capture and track.

target operating model (business, operations) that complement evolution in systems.

Manage solution roadmaps and backlogs, defining the required capabilities and technology building blocks. Collaborate with the solution manager on the solution backlog and facilitate refinement/prioritization.

Work with multiple teams to surface all work required to support the build. Track developer progress in support of the build and raise risks to Solution Team.

Manage the Jira board(s) in support of each solution, connecting developer epics to facilitate roadmap management.

Run scrum meetings and any other meetings in which people need to be brought together to resolve issues or plan together.

Identify challenges and proactively resolve or escalate risks and issues in a timely and well-articulated manner by engaging stakeholders and Solution Manager. Manage execution risks.

Understand and articulate dependencies that will influence sequencing of development and other roadmap work.

Manage migration plan and execution in collaboration with stakeholders, Solution Manager and developers.

Engage with Solution Team on design when feature requires iteration.

Assist in coordination of multi-layered testing efforts in support of releases.

Ensure Solution Team artifacts are sufficient to support implementation and documentation requirements.

Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities while maintaining strong business relationships.

Communicate effectively - both verbally and written - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.

Creatively design workshops and user sessions by identifying suitable participants, being clear about outcomes and approach (interviews, online whiteboarding, surveys, card sorting, etc.)

Ability to empathically understand and articulate user needs.