Shared Services Engineer II

Overview

On Site
$47.37 - $47.37 hr
Contract - W2
Contract - Independent
Contract - 5+ mo(s)

Skills

DESKTOP ENGINEER
DESK SIDE SUPPORT
DESKSIDE SUPPORT
ONSITE SUPPORT
FIELD SERVICES ENGINEER
EUC SUPPORT
IT SUPPORT ENGINEER
INTUNE
MECM
MICROSOFT ENDPOINT
SCCM
WINDOWS 10
WINDOWS 11
WIN10
WIN11
BLOOMBERG
TRADING FLOOR
TRADER SUPPORT
FINANCIAL APPS
ENTERPRISE APPS
TROUBLESHOOT*
APPLICATION SUPPORT
INCIDENT RESOLUTION

Job Details

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Desktop Engineer
Stamford, CT and Trumbull, CT
6 Months Contract (Hrs/Wk:40.00)

Responsibilities:

  • Shared Services Engineer II On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
  • Services delivered at: Stamford, CT (Primary Site) Trumbull, CT (Disaster Recovery Site) Walk-up, phone, and email support with no appointment needed.
  • Full incident resolution related to Local Services.
  • Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
  • General IT guidance and support for user devices.
  • Management of local consigned hardware stock for break-fix and service requests.
  • Logging of Incidents or Service Requests on behalf of users when required.
  • Completion of Service Requests that can be resolved directly on-site.
  • Implementing small service improvements based on recurring user feedback.
  • Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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