Telecom Engineer

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Telecom Engineer to join our team ON SITE, in Dallas, TX.

We are looking for a highly skilled and motivated Telecom & End-User Support Specialist to join our IT team. The successful candidate will be a key player in providing expert support for our Cisco conferencing systems and administering our mobile device fleet using Microsoft Intune. This role requires a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional end-user support.

Job Responsibilities:

• Troubleshoot and resolve issues related to Avaya Softphone Application.
• Manage, Configure, Activate iPhone, iPad and WIFI hotspots.
• Experience in MS Intune and MS Authenticator to manage and activate Apple mobile devices.
• Administer, maintain, and provide expert support for Cisco conferencing solutions (e.g., Cisco Webex, Cisco Meeting Server, Cisco endpoints).
• Troubleshoot and resolve technical issues with video conferences, including network connectivity, audio/video quality, and peripheral devices.
• Configure and manage conference room systems and integrated AV equipment.
• Administer and manage our mobile device fleet (primarily iPhones) using Microsoft Intune.
• Deploy, configure, and secure mobile devices according to company policies.
• Troubleshoot and resolve issues with device enrollment, app deployment, and security policies.
• Provide support for iOS-specific applications and features.
• Provide comprehensive technical support to end-users for various hardware and software issues.
• Create and maintain detailed documentation for processes, configurations, and troubleshooting guides.
• Collaborate with other IT teams to resolve complex issues and implement new solutions.
• Participate in an on-call rotation for after-hours support as needed.

Minimum Job Qualifications:

• Associate s degree in information technology or a related field, preferred.
• Minimum of 3-5 years of experience in a telecommunications or IT support role.
• Proven experience with the management and support of enterprise telecom systems.
• Strong knowledge of VoIP technologies, SIP, and a solid understanding of network principles (LAN/WAN).
• Experience in Cisco Webex, MMRS Teams meeting, Conference Scheduling.
• Hands-on experience with Microsoft Intune for managing iOS devices.
• Expert-level knowledge of Apple iPhones, iOS, and troubleshooting common mobile device issues.
• Familiarity with Active Directory, Microsoft 365, and general IT service management tools (e.g., ServiceNow).
• Relevant certifications such as Cisco Certified Network Associate (CCNA) Collaboration, Microsoft Certified: Endpoint Administrator, or Apple Certified Support Professional are highly desirable.
• Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.