Telecom Engineer

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Telecom Engineer to join our team ON SITE, in Dallas, TX.

Job Responsibilities:

• Provide basic troubleshooting and support for the Avaya Softphone application.
• Assist with configuring and activating iPhones, iPads, and mobile hotspots.
• Support the setup and activation of Apple mobile devices using tools like Microsoft Intune and MS Authenticator (training provided).
• Help monitor and support video conferencing systems (e.g., Cisco Webex, Cisco Meeting Server).
• Assist in resolving common video conferencing issues, such as connectivity or audio/video quality.
• Support the setup and maintenance of conference room AV equipment.
• Help manage mobile device inventory and deployments (primarily iPhones) following company guidelines.
• Learn and support mobile device management tasks, including app installation and basic security settings.
• Assist in supporting iOS applications and mobile features.

• Utilize remote support tools such as Bomgar to securely access and troubleshoot end-user systems and applications.

• Provide general IT support to end-users for hardware and software issues.
• Document common support tasks and procedures to help build internal knowledge resources.
• Work with senior IT team members to resolve more complex issues and assist on projects.
• Participate in an on-call support rotation as needed (with guidance from senior staff).

Minimum Job Qualifications:

• Associate’s degree in IT or a related field, or equivalent hands-on experience.
• 1+ years of experience in a help desk, IT support, or related technical role (internships or school projects count).
• Basic understanding of computer networks and mobile device functionality.
• Interest in learning tools like Microsoft Intune, Cisco Webex, and Microsoft 365.
• Familiarity with iPhones, iPads, and iOS (personal or professional experience).
• Willingness to learn IT tools such as Active Directory, Microsoft 365, or ServiceNow.
• Good communication skills and a desire to help users with technical problems.
• Ability to follow procedures and document work clearly.
• Exposure to mobile device management (MDM) tools.
• Experience with video conferencing or AV setup.
• Certifications such as CompTIA A+, Apple Certified Support Professional (ACSP), or Microsoft certifications are a plus—but not required.
• Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.