Sr. IT Support Tech

  • Northbrook, IL
  • Posted 22 days ago | Updated 15 hours ago

Overview

On Site
$35 - $45 per hour
Contract - W2

Skills

Sr. IT Support Tech

Job Details



SR. IT SUPPORT TECH
A national consumer goods organization is seeking an experienced Sr. IT Support Technician to join their established team. The Sr. IT Support Tech will provide all levels of support (L1 - L3) for key technologies for the Corporate office: all desktops and laptops (windows and Mac), onboarding new associates - laptop provisioning, project work and upgrades and able to support conference rooms, printers, etc. The ideal Sr. IT Support Technician will be able to provide high quality/high touch white-glove service and support. Excellent communication skills are required.

Responsibilities



  • Provide all levels of support for hardware and software

  • Lead technology projects/upgrades.

  • Complete and close incidents and work orders in a timely manner

  • Update incidents and service requests within agreed response times

  • Keep coworkers informed of the status of their tickets

  • Ensure follow-up is performed

  • Meet all productivity and quality goals as measured by the department

  • Establish, develop, and maintain key business relationships at assigned location(s)

  • Drive resolution of systemic issues related to all facets of technology including: hardware, software, network, telephony, application, etc.

  • Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are

  • properly coordinated, monitored, tracked, and resolved for corresponding location.

  • Escalate critical issues appropriately.



Requirements



  • 8+ years experience of progressive IT Support experience and responsibility providing support in an enterprise or retail environment

  • Bachelor's degree preferred or comparable work experience

  • Very strong skills in End User Support, Windows 11, Mac, and use of MDM Software (preferably WorkspaceOne)

  • Experience providing support to conference rooms, printers, and miscellaneous devices/software

  • Scripting experience is a plus

  • Ability to work autonomously with minimal supervision

  • Strong attention to detail and interpersonal skills

  • Communicate effectively and efficiently with all company associates and business units including executive leadership

  • Good written and verbal language skills

  • Excellent customer service skills





About Korn Ferry


Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>

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About Korn Ferry