Product Manager

RESPONSIBILITIES:
Kforce is immediately seeking an experienced Product Manager in support of our enterprise telecommunications and mass media client based in Stamford, CT.

Summary:
We are seeking a dynamic and experienced Product Manager to lead digital communications initiatives focused on outage-related use cases. This role is part of our expanding Digital Services and CX organization and plays a critical part in shaping Charter's customer commitment strategy, including rebranding efforts and proactive service recovery.
You will own the end-to-end product lifecycle for digital troubleshooting tools, customer portals, websites, and outage communications-excluding IVR. Your work will directly impact how customers experience and recover from service interruptions, including the development of proactive crediting strategies based on outage type and usage impact.

Key Responsibilities
* Lead product development for digital outage communications, including planned vs. unplanned outage detection and customer impact analysis
* Drive the evolution of the customer commitment strategy and digital rebranding initiatives
* Own digital troubleshooting, appointment management, and outage experience across web and portal platforms
* Gather and document business and technical requirements with a strong CX lens
* Collaborate cross-functionally with engineering, QA, design, and business stakeholders to deliver high-impact solutions
* Manage project timelines, identify risks (e.g., QA delays), and communicate status updates effectively
* Bridge the gap between business needs and technical execution, ensuring alignment across teams
* Utilize both Agile and Waterfall methodologies as appropriate to the project
* Support hiring and onboarding of additional team members as the scope expands

REQUIREMENTS:
* 5-10 years of experience in product management, with a strong background in both product ownership and business analysis
* Proven experience in digital communications, preferably within the telecommunications industry
* Deep understanding of the product lifecycle and customer experience principles
* Strong documentation and requirement-gathering skills
* Familiarity with QA processes and ability to assess timeline risks
* Proficiency with tools such as JIRA, Microsoft Excel, PowerPoint, and other MS Office applications
* Experience working in hybrid Agile/Waterfall environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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