Service Desk Agent (Active Directory, Technical Support)

Service Desk Agent Work location: Los Angeles, CA 90032

24/7 support required (potential for morning, mid, or overnight work)

Summary:
Service Desk Agent is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

High School Diploma is required.

Minimum Experience:
Candidates with Health Care/Hospital experience.
Minimum of 3 years of IT and 2 years experience in Service Desk Support
Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

The selected candidate must pick up equipment on first day. Remote work is ok.