AS400 Production Support Analyst

Overview

On Site
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - long term

Skills

Management
System Monitoring
High Availability
Documentation
IBM iSeries
Health Care
IBM RPG
Synon
Production Support
Incident Management
ServiceNow
Root Cause Analysis
Physical Layer
Data Link Layer
Analytical Skill
Communication
IMG
LinkedIn
SAINT
Technical Direction

Job Details

Job Title: AS400 Production Support Analyst

Location:- Irving, TX 75039(Hybrid: Onsite Tuesday - Thursday)

3 Year long Contract

W2

We are seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG400 and Synon.

This is a hybrid position, with on-site work required Tuesday through Thursday at one of the following preferred location: Dallas, TX. Mondays and Fridays are remote. Candidates in other U.S. locations may be considered based on experience and availability.

Key Responsibilities

  • Monitor and support AS400-based applications in a high-availability healthcare environment.
  • Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).
  • Process and fulfill service requests efficiently and within SLAs.
  • Work closely with application developers and business stakeholders to ensure system stability.
  • Maintain documentation of issues, resolutions, and processes.
  • Participate in on-call support rotations, if needed.

Job Requirements

  • 7 15 years of experience supporting AS400 environments, preferably in healthcare or other regulated industries.
  • Strong proficiency in RPG400(RPG IV), Synon/2E, and CL programming.
  • Experience with production support, incident management tools (e.g., ServiceNow), and root cause analysis methodologies.
  • Understanding of L1.5/L2 support processes and SLAs.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal abilities.

Navya Gupta
Sr. IT Technical Recruiter

Email:

Gtalk:
Phone: +1

Linkedin id:
Address: 505 Knolle Court, Saint Augustine| FL 32092

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