Overview
On Site
$160,000 - $180,000
Full Time
Skills
ServiceNow
Catalog
Knowledge Management
UX/UI
JavaScript
XML
API
Job Details
***We are unable to sponsor as this is a permanent full-time role***
***5 Days Onsite***
A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs.
Responsibilities:
- Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
- Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
- Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
- Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
- Support Program activities providing metrics, reports, configurations within catalog and knowledge and space.
- Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.
Qualifications:
- Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
- 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
- Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
- Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
- Understanding of UX/UI best practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.