Guidewire Business System Analyst

Job Description
A Guidewire Business Systems Analyst (BSA) plays a crucial role in ensuring that Guidewire's core systems (like PolicyCenter, ClaimCenter, and BillingCenter) effectively integrate with external systems and services. Integration is essential for automating workflows, ensuring data consistency, and facilitating smooth communication between various platforms (e.g., third-party vendors, legacy systems, and other software applications).
Responsibilities
Work closely with business stakeholders (e.g., insurance operations teams, underwriting, claims, billing, etc.) to gather requirements for the integrations needed. This could involve integrating Guidewire with external systems like payment gateways, customer relationship management (CRM) systems, fraud detection tools, regulatory reporting systems, and more.
Document detailed integration requirements, including data mapping, data transformation rules, business rules for data validation, and frequency of data exchange
Work with technical teams to choose the appropriate integration method, such as web services (SOAP/REST), batch file exchanges, or message queues (e.g., JMS). They also ensure the integration approach aligns with business needs.
Identify and document the integration points between Guidewire and other systems, ensuring proper data flows and smooth functionality. For example:
Integrating PolicyCenter with third-party rating engines for pricing.
Syncing ClaimCenter with external medical claims or legal systems.
Integrating BillingCenter with external payment systems or billing platforms.
Collaborate with Integration Developers, Guidewire Consultants, and System Architects to design and implement integrations. They provide clear, concise functional specifications that developers use to create the integration solutions. Break down specifications into use cases, user stories, and acceptance criteria.
Work with developers to ensure data is correctly mapped between Guidewire systems and external systems. They define how data needs to be transformed (e.g., mapping fields between Guidewire and an external claims management system) and ensure it conforms to data formats, business rules, and regulations.
Ensure that Guidewire's REST or SOAP APIs are utilized correctly for the integrations. This could involve orchestrating data flows between systems and ensuring that APIs expose the correct data and are properly secured.
Analyze current business processes and identify opportunities for process improvements
Facilitate discussions, manage expectations, and communicate complex technical concept in a clear and understandable manner
Ensure smooth collaboration between business and technical teams
Work with Quality Assurance team to ensure the test strategy & test plans are aligned with the business requirements and adheres to quality standards. Coordinate User Acceptance Testing (UAT) and post implementation validation
Provide post-implementation support including troubleshooting issues, communicate the impact to business users (also work on finding solutions or workarounds), managing enhancements, and driving continuous improvements to ensure optimal system performance

Qualification
At least 7-10 years of solid experience working as a senior IT business system analyst for Guidewire InsuranceSuite implementations (especially PolicyCenter, ClaimCenter, and BillingCenter) and its integration points, including data structures and workflows.
Knowledge of integration patterns and technologies such as SOAP/REST APIs, ETL tools, middleware, batch file processing, and message queues (e.g., JMS, Kafka).
Understanding of data mapping, data transformation rules, and how to deal with different data formats (XML, JSON, CSV).
A deep understanding of how business processes (e.g., underwriting, claims handling, billing) work in an insurance company and how integrations can improve these processes.
The ability to analyze business needs, identify integration requirements, and troubleshoot integration issues effectively.
Ability to lead strategy and requirement discussions and create precise requirement document
Ability to influence decision making with focus on business outcomes
Strong communication, negotiation, documentation, organizational, and planning skills
Ability to create strong relationships and work collaboratively with multiple stakeholders and technical teams
Strong problem-solving skills with a strong sense of individual ownership and accountability.
Experience with MS Office Suite and Agile Scrum methodology using Agile Management tools such as JIRA/DevOps
Must have bachelor s degree or higher