Overview
On Site
USD 150,000.00 - 160,000.00 per year
Full Time
Skills
Service Delivery
Leadership
Technical Support
Service Management
Operational Efficiency
Strategic Management
Service Desk
Accountability
Continuous Improvement
IT Service Management
ITIL
Remote Support
WebEx
Microsoft Azure
Active Directory
Mentorship
Conflict Resolution
Problem Solving
Management
Communication
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Service Delivery Manager to lead and oversee global service desk operations in Seattle, Washington. This role requires a strategic thinker with strong leadership capabilities and a deep understanding of IT service management principles. You will drive the delivery of exceptional support services to clients and internal teams while fostering growth and efficiency within your team.
Responsibilities:
Manage and supervise global service desk teams to ensure seamless delivery of IT support services.
Implement ITIL best practices to improve service management processes and enhance operational efficiency.
Provide strategic direction for service desk operations, aligning them with organizational goals.
Collaborate with cross-functional teams to address service-related challenges and implement effective solutions.
Oversee remote desktop support activities, ensuring timely resolution of technical issues.
Utilize tools such as Cisco Webex Meetings to facilitate communication and collaboration across different regions.
Manage Azure Active Directory and Intune for streamlined access and device management.
Mentor and develop team members, supporting their growth and performance.
Monitor and analyze service desk metrics to identify areas for improvement and implement corrective actions.
Serve as a role model by promoting a culture of excellence, accountability, and continuous improvement within the team.
M/D/V
ST/LT Disability
Life Ins
3 weeks PTO/ Sick Time, Hoiliday pay
Requirements
Minimum of 7 years of experience in IT service management or a related field.
Strong knowledge of ITIL principles and their practical application.
Proficiency in remote desktop support and troubleshooting.
Hands-on experience with Cisco Webex Meetings for communication and collaboration.
Familiarity with Azure Active Directory and Intune for access and device management.
Proven ability to lead, mentor, and develop high-performing teams.
Excellent problem-solving skills and the ability to manage multiple priorities effectively.
Strong communication and interpersonal skills to collaborate across diverse teams and regions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Service Delivery Manager to lead and oversee global service desk operations in Seattle, Washington. This role requires a strategic thinker with strong leadership capabilities and a deep understanding of IT service management principles. You will drive the delivery of exceptional support services to clients and internal teams while fostering growth and efficiency within your team.
Responsibilities:
Manage and supervise global service desk teams to ensure seamless delivery of IT support services.
Implement ITIL best practices to improve service management processes and enhance operational efficiency.
Provide strategic direction for service desk operations, aligning them with organizational goals.
Collaborate with cross-functional teams to address service-related challenges and implement effective solutions.
Oversee remote desktop support activities, ensuring timely resolution of technical issues.
Utilize tools such as Cisco Webex Meetings to facilitate communication and collaboration across different regions.
Manage Azure Active Directory and Intune for streamlined access and device management.
Mentor and develop team members, supporting their growth and performance.
Monitor and analyze service desk metrics to identify areas for improvement and implement corrective actions.
Serve as a role model by promoting a culture of excellence, accountability, and continuous improvement within the team.
M/D/V
ST/LT Disability
Life Ins
3 weeks PTO/ Sick Time, Hoiliday pay
Requirements
Minimum of 7 years of experience in IT service management or a related field.
Strong knowledge of ITIL principles and their practical application.
Proficiency in remote desktop support and troubleshooting.
Hands-on experience with Cisco Webex Meetings for communication and collaboration.
Familiarity with Azure Active Directory and Intune for access and device management.
Proven ability to lead, mentor, and develop high-performing teams.
Excellent problem-solving skills and the ability to manage multiple priorities effectively.
Strong communication and interpersonal skills to collaborate across diverse teams and regions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.