Overview
On Site
USD 79,000.00 - 146,000.00 per year
Full Time
Skills
Java
Artificial Intelligence
IT Management
Scrum
Agile
Emerging Technologies
Process Improvement
Technical Writing
Knowledge Sharing
Computer Science
Software Development
Cloud Computing
Microservices
TypeScript
Node.js
Web Services
Google Cloud Platform
Google Cloud
DevOps
GitLab
Continuous Integration
Continuous Delivery
Docker
Kubernetes
Database
PostgreSQL
Frontend Development
JavaScript
Cascading Style Sheets
HTML5
React.js
Customer Experience
RESTful
Soft Skills
Collaboration
Communication
Strategic Thinking
Decision-making
Problem Solving
Conflict Resolution
Innovation
Mentorship
Job Details
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Join the Voice & Chat Automation / Contact Center Delivery group as a Senior Software Engineer - Full Stack. This role is part of a major modernization initiative leveraging technologies such as Google Cloud, Dialogflow CX, AI, UJET, and NICE. You will lead the development of intelligent bots and full-stack platform components for the KeyBank Bot Squad. The ideal candidate will demonstrate technical leadership, mentor junior engineers, and contribute to architectural strategy and innovation.
Essential Functions
Technical Skills:
Soft Skills:
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/24/2025KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
4910 Tiedeman Road - Brooklyn, Ohio 44144
Join the Voice & Chat Automation / Contact Center Delivery group as a Senior Software Engineer - Full Stack. This role is part of a major modernization initiative leveraging technologies such as Google Cloud, Dialogflow CX, AI, UJET, and NICE. You will lead the development of intelligent bots and full-stack platform components for the KeyBank Bot Squad. The ideal candidate will demonstrate technical leadership, mentor junior engineers, and contribute to architectural strategy and innovation.
Essential Functions
- Lead development and implementation of scalable web services, cloud functions, applications, and APIs.
- Collaborate with Product Owners, Scrum Masters, and cross-functional teams in an agile environment.
- Engage stakeholders to understand business needs and translate them into technical solutions.
- Align development efforts with architectural standards and contribute to platform strategy.
- Troubleshoot and resolve system issues, improve performance, and ensure software reliability.
- Develop and maintain internal software tools and microservices in cloud environments.
- Advocate for emerging technologies and process improvements across teams.
- Create and maintain technical documentation and promote coding standards and best practices.
- Mentor junior engineers and contribute to team knowledge sharing.
- Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent work experience.
- Minimum of 5 years in full-stack software development, including cloud-based platforms and microservices.
- [Insert any preferred or required certifications if applicable.]
Technical Skills:
- Typescript / Node.js web services (REST)
- Google Cloud Platform (Google Cloud Platform), Kubernetes
- DevOps practices, GitLab, CI/CD pipelines
- Containerization: Docker, Kubernetes
- Databases: PostgreSQL, BigQuery
- Front-end development: JavaScript, CSS, HTML5, React
- Dialogflow CX, RESTful APIs
- Event-Driven Architecture
- Familiarity with Contact Center technologies
Soft Skills:
- Strong collaboration and communication skills
- Strategic thinking and decision-making
- Problem-solving and innovation
- Ability to mentor and influence team members
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/24/2025KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.