Overview
On Site
USD 18.00 - 23.00 per hour
Full Time
Skills
Customer Facing
Information Technology
Citrix
Application Support
Soft Skills
Positive Attitude
Help Desk
Internet
Technical Support
Communication
Organizational Skills
Microsoft Office
Remote Access
Issue Tracking
ServiceNow
Teaching
Management
Collaboration
Spectrum
Life Insurance
Salesforce.com
Recruiting
Leadership
Job Details
Genesis10 is currently seeking a Entry Level Help Desk for a 12 month contract to hire position with our client in Roseville, CA or Minnetonka, MN. This role is 90% remote.
Summary:
Join this client's growing national support services team. The support team is in search of a client-facing support professional who will aid non-technical employees all over the United States. You will use a variety of technology tools and your information technology knowledge to assist in keeping teams productive and efficient, without major interruptions. Client has approximately 4,700 end-users in 278 locations spread across 49 states.
Qualifications:
Compensation:
Hourly W2 pay rate $18.00 to $23.00/Hr
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and
employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300
active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum
of industry verticals.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for
years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as
a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career
opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
Join this client's growing national support services team. The support team is in search of a client-facing support professional who will aid non-technical employees all over the United States. You will use a variety of technology tools and your information technology knowledge to assist in keeping teams productive and efficient, without major interruptions. Client has approximately 4,700 end-users in 278 locations spread across 49 states.
Qualifications:
- Role would include:
- Password resets, Citrix work, and some application support. Must have strong soft skills, enjoy helping others with a positive attitude. Experience with help desk ticketing is needed and understanding of when to escalation help desk tickets. Must have a dedicated workspace in their residence with high speed internet to effectively work remotely.
- Ideal candidate will have:
- You have at least a year of corporate technical support experience. Your background equips you with the ability to fulfill the responsibilities of the position. You may also be a recent graduate of a technology-related degree or certification program (not required).
- Your verbal and written communication styles are helpful and approachable; you help people with their technology problems, and you bring skillful solutions to every person you assist.
- Your interpersonal skills, ability to handle multiple priorities and organizational skills create highly satisfied customers.
- You are proficient in a wide variety of Microsoft products
- You have experience using remote access tools to take control of a customer's computer and solve problems.
- You know the value of documenting every encounter in our ticketing system (ServiceNow) and you will learn quickly when to escalate an issue to the next tier of support.
- You are personable, positive, calm, and friendly, in addition to always being professional.
- You come to work, on time and consistently, because your team and your customers rely on you for your skills.
- You enjoy teaching your end-users/clients how to use their applications and services so they do not encounter the same problems again.
Compensation:
Hourly W2 pay rate $18.00 to $23.00/Hr
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and
employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300
active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum
of industry verticals.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for
years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as
a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career
opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.