Immediate Opening: Sr. Genesys Developer | Hybrid | Long-Term Contract

Overview

On Site
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)
50% Travel
Able to Provide Sponsorship

Skills

API
Business Objects
Dashboard
Database
Distribution
Failover
Genesys
High Availability
Management
Microsoft
Network Design
OAuth
Oracle
Oracle Db
Performance Tuning
Policy Administration
Real-time
Reporting
Root Cause Analysis
Routing
SAP
SLA
SQL
Sap Businessobjects
URS
Workflow

Job Details

We are seeking an experienced Sr. Genesys Developer with strong hands-on expertise in Genesys On-Prem architecture, routing, workload distribution, integrations, and reporting. This role involves designing, configuring, and optimizing Genesys solutions to support enterprise contact center operations.

Key Responsibilities

Genesys Architecture :

Deep understanding of Genesys On-Prem architecture

Design scalable, high-availability, secure Genesys environments

Strong knowledge of core components: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.

Experience with environment sizing, network design, and failover strategies

Genesys Framework Management :

Administration of Config Server, Stat Server, Message Server, T-Server

Hands-on experience with CME and Genesys Administrator Extension (GAX)

Managing agents, applications, tenants, and system objects

Genesys Intelligent Workload Distribution (IWD) : 

Configuration of IWD positions, workbins, and workloads

End-to-end routing design for IWD Work, Email, File Server Capture, API interactions

SLA-based prioritization, segmentation, and routing logic

IWD Rules Engine : 

Design and implement dynamic rules for prioritization, eligibility, assignment, escalation

Experience with policy management and version control

Routing & Workflow Design : 

Develop routing strategies using Genesys Composer or Genesys Architect

Multi-channel workflows (Email, File Capture, Work Items)

Experience with skills-based routing and business rules

File Server Capture Interface : 

Configure file monitoring and ingestion of documents into queues

Automate document classification and routing

Email Integration / Microsoft Graph API : 

Integrate email using Microsoft Graph API

Experience with OAuth2, email parsing, and work item creation

Routing based on email headers, subject, and content

Genesys Pulse (Real-Time Reporting) : 

Configure and customize Pulse dashboards and real-time KPIs

Monitor queues, agents, and system metrics

Tune Stat Server for real-time performance

Genesys InfoMart & SAP BusinessObjects : 

Design historical reports using Genesys InfoMart

Build and schedule reports using SAP BO

Perform SLA, performance, and capacity analysis

Oracle Database : 

Strong understanding of Oracle DB schemas

Ability to write complex SQL queries

Integrate Oracle data with routing and reporting workflows

Monitoring & Troubleshooting : 

Perform root cause analysis using Genesys logs, Pulse, ICON, historical data

System health monitoring, alerting, and performance tuning

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