Overview
Skills
Job Details
The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team.
As the Information Technology Customer Support Supervisor, you'll spearhead the implementation of our Customer Support Services strategy, taking charge of the IT Help Desk to deliver world-class desktop support to our City staff.
Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization. Your responsibilities will include ensuring Service Level Agreement expectations are met, establishing metrics, and driving continuous improvement initiatives within the Customer Support team.
If you're passionate about joining a solution-oriented customer service team dedicated to becoming a world-class technology services provider, this position is tailor-made for you! If through education, training and/or experience you:
- possess advanced technical and political acumen,
- excel in collaborative environments,
- effectively communicate with customers,
- foster open dialogue among team members,
- motivate staff to meet customer expectations, and
- understand industry best practices
then you're the ideal candidate for this position.
At the City of Ventura, we offer a professional working environment that empowers you to utilize your existing skills, develop new talents, and witness the difference you make in our community every day.
Currently, we have one full-time position available, with the possibility of future vacancies being filled through this recruitment process. Apply now and be part of shaping the future of technology support in Ventura!
MORE INFORMATION
For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page.
Position Qualifications
A combination of education, experience, and training equivalent to completion of high school supplemented by two years of college-level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science are required, including three years of increasingly responsible information services and computer support experience equivalent to an Information Technology Customer Support Technician II with the City of Ventura.
Supervisory/lead worker experience is highly desirable.
Certificates: Possession of relevant and current information services industry recognized certifications, such as ITIL, Comp TIA A+, COMP TIA Network+, Comp TIA Security+, MCSA, and MCSE are desirable.
License: Possession of, or ability to obtain, a valid California driver license.
Salary and Benefits
The City offers a total compensation package that includes both a generous salary and other benefits!
SALARY: $110,301.15 - $147,805.42 Annually DOQ
BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits.
How to Apply
To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Thursday, May 2, 2024, at 5:30 pm
Go to our website and Apply! EEO/ADA
salary plus 6 Medical options, CalPers Retirement, Dental, Vision, FSA, 457