Desktop Support Technician - Public Trust Or Higher Required

Description
TEKsystems is looking for a qualified Desktop Support Specialist to support our ongoing mission in Killeen, TX. This role is a full-time, 40-hour/week (Monday - Friday) position providing tiered IT support operations at Carl R Darnall Medical Center (CRDAMC), with satellite clinics.
Overview:
The Desktop Support Specialist's role is to provide Tier II/III desktop support to the staff on all CRDAMC user level information technology resources (desktops/laptops, printers, scanners, etc.). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing assigned PC-based infrastructure. Works within a tiered system of support receiving customer tickets via a Service Now work order system, documenting work efforts within Service Now, resolving tickets within Service Now and/or elevating those tickets to higher levels of support (i.e Server Administration, Network Administration, Cyber, etc.).
Skills:
Desktop Support, Troubleshooting, Help desk support, Help desk, ServiceNow, ticketing system, Windows 10, Microsoft
Top Skills Details:
Desktop Support, Troubleshooting, Help desk Support, Help desk, ServiceNow, ticketing system, Windows 10, Microsoft
Additional Skills & Qualifications:

• Providing analysis related to the design, development, and implementation of hardware/software products.
• Map network drives, install peripherals using remote access such as print drivers, changing software settings, and other basic level IT work.
• Able to accomplish administrative work such as, but not limited to, new user check-ins.
• Set up, maintain, troubleshoot, and repair PC's, peripheral components, and standard software packages.
• Install Commercial of the Shelf (COTS) and Government off the Shelf (GOTS) software including but not limited to, MS Windows 10, MS Office, VPN software and other hospital specific software (normally for MS Windows).
• Provide functional use recommendations related to software, hardware and network.
• Interact and negotiate with vendors, outsourcers, and other contractors to ensure desktop products and services are delivered.
• Performs other duties as assigned or required.

What You Bring:

• Some lifting up to 40 pounds may be required.
• May be required to work outside the traditional work schedule. May be called out to work off-shift for on-call or emergency situations. An equivalent amount of compensatory time will be scheduled to maintain a roughly 40-hour work week.
• Minimum certifications required are CompTIA A+ and CompTIA Security+. A Microsoft Desktop certification (MCSA Win10, MCTS, MCDST) is preferred over A+ but not required.
• Must be able to pass a government Tier III investigation

Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Cavazos,TX.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.