Conversational AI & Front End Engineer

  • Remote, WI
  • Posted 4 days ago | Updated 2 hours ago

Overview

On Site
Hybrid
$50 - $70 per hour
Contract - W2
Contract - to hire

Skills

Conversational AI
Front End Development
Service Desk

Job Details



Summary:


We're looking for a versatile engineer with hands-on experience in conversational AI and front-end development to help design and build intelligent bots, virtual agents, and user interfaces across web, voice, and messaging channels. This role focuses on improving digital service experiences and user engagement through thoughtful design, automation, and integration. A background working on teams that support customer service or IT support is required.



What you'll do:



  • Build and maintain bots using platforms like ServiceNow Virtual Agent, Microsoft Copilot Studio/Power Virtual Agents, and Genesys Cloud CX.

  • Develop intuitive, accessible UIs for portals, chat interfaces, and virtual agents using modern frameworks.

  • Integrate front-end and bot components with enterprise systems (ITSM, CRM, HRIS) via RESTful APIs.

  • Apply customer journey mapping and UX principles to optimize digital experiences.

  • Analyze user behavior and interaction data to identify automation opportunities and improve performance.

  • Collaborate in agile teams, participate in usability testing, and contribute to continuous improvement.

  • Ensure solutions meet security, accessibility, and compliance standards.



Qualifications:



  • 3+ years of experience in bot development, conversational AI, or front-end engineering.

  • Proficiency in JavaScript, Python, HTML, CSS, and frameworks like React or Vue.

  • Experience with conversational platforms (e.g., ServiceNow, Copilot, Genesys).

  • Strong understanding of NLP, conversational design, and UX/UI best practices.

  • Integration experience with enterprise systems using RESTful APIs.

  • Background working on teams that support customer service or IT support, with a focus on building tools that improve end-user experience.

  • Agile development experience and a "builder" mindset; someone who codes, troubleshoots, and improves.




Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

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About Beacon Hill