Overview
Skills
Job Details
Job Description:
Primary Responsibilities and Accountabilities
Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and escalate to next level. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Minimum Required:
- High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Flexibility to work alternative days and shifts as needed.
- Days Example: Tuesday Saturday or Sunday Thursday.
- Shifts Example: Day, Evening, Night
- Basic Microsoft AD (password resets, security groups)
- Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
- Proficiency in computer usage, internet, and Microsoft Office suite of applications.
What Is Required:
- Exp with 365
- Exp creating users
- Exp with AD
- Exp with Networking
- Exp in a Cloud Solutions Environment
- Exp in an MSP environment
- Exp with VDI - We don t need people that have just used virtual desktops from a user level, we need people that understand the back ends. how they are set up, how to image things, so like supporting VDI environments, not using them.
Preferred Skills:
- FortiGate
- SD-WAN management
- Advanced Networking NAT, Subnet, VPN, Fortigate, vShield Edge
- Server Performance Monitoring
- N-able
- MSP experience.