Application Support Engineer

Overview

On Site
$1 - $2
Full Time
100% Travel

Skills

Application Support
ITIL
SQL
Linux
Shell Scripting
CloudWatch
Dynatrace
Prometheus
Splunk
ELK Stack
ServiceNow
JIRA
BMC Remedy

Job Details

We are seeking a highly motivated and skilled Application Support Engineer to join our team. The ideal

candidate will have hands-on experience in supporting enterprise applications, preferably in the banking

domain, and demonstrate strong technical capabilities along with excellent communication and problem-

solving skills.

Key Responsibilities

1. Application Support (Banking Domain Preferred)

Provide L2/L3 support for business-critical applications.

Manage incidents, problems, and changes in alignment with ITIL practices.

Collaborate with cross-functional teams to ensure application reliability and performance.

2. Database & SQL Expertise

Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server.

Perform data analysis and troubleshoot database-related issues.

3. Linux & Shell Scripting

Execute Linux commands for system monitoring and issue resolution.

Develop and maintain shell scripts for automation and operational efficiency.

4. Alert Management

Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc.

Respond to alerts and take proactive actions to minimize downtime.

5. Logs Management

Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities.

Conduct root cause analysis (RCA) and document findings.

6. ITIL & ITSM Practices

Apply ITIL principles in managing service operations.

Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow

management.

Ensure compliance with SLAs and maintain high service quality standards.

Soft Skills

Strong communication skills able to articulate technical issues clearly to stakeholders.

Ownership mindset takes initiative and responsibility for resolving issues end-to-end.

Analytical thinking capable of breaking down complex problems and identifying effective

solutions.

Problem-solving ability quick and effective in troubleshooting under pressure.

Team collaboration works well in cross-functional teams and supports knowledge sharing.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.