IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Summary

This position is in the Profesional Work Category at the Full Performance Work Level within the CES Occupational Structure.

One of the locations for this vacancy is located in the DISA White House Communications Agency at Joint Base Anacostia-Bolling, District of Columbia.

Duties

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• Provides advice and assistance to customers to minimize interruptions in customers' ability to carry out critical business activities.
• Reviews technical and design specifications to address customer requirements.
• Providing technical guidance over IT systems and applications.
• Provides technical support to customers who need assistance utilizing client level hardware and software.
• Develops and manages customer performance requirements and customer support policies and procedures.
• Serves on application implementation team to ensure that customer service requirements are addressed.

Requirements

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Conditions of employment

• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Recall/On Call 24/7 Position
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This is a Top Secret/SCI position with Yankee White
• This is a drug testing position.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

AND

Qualifying Experience:

To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Providing technical support to customers on hardware and software issues in accordance with organizational processes.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Additionally, prior to reporting for duty the selectee must be found eligible for a DoD Top Secret security clearance with access to Special Compartmented Information (SCI) based upon an Single Scope Background Investigation (SSBI), AND be approved for Presidential Support Duty in accordance with Department of Defense Directive 5210.55 (Yankee White - Category II, minimum).

This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service.

If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment under 10 U.S.C. 1599f.

Education

There is no substitution of education for the Qualifying Experience at the GG-12 grade level.

Additional information

• This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment under 10 U.S.C. 1599f.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment under 10 U.S.C. 1599f.
• A three year probationary or trial period may be required.
• Telework availability will be based upon the mission requirements and supervisory determination.
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• Recruitment, relocation, or retention incentives MAY be authorized. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
• This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
• For more information on veterans' preference click here.
• The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants.
• In accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, the incumbent must meet Information Assurance (IA) Certification standards. Selectees must have an approved waiver prior to placement in this position or achieve the appropriate category and level IA Certification within six months of assignment to IA duties.
• This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Secretary of Defense Memorandum dated 09 MAR 2018.
• You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.
• For more information on the Cyber Excepted Service Personnel System, click here.
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact for assistance.
• If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.