Client Technology Analyst, IV

Client Technology Analyst, IV

Workplace Type: Onsite

Employment Type: Full-Time/Direct Hire

Location: Santa Monica, CA

Industry: Government Think Tank

Compensation: $95,000 - $104,000 + 5% Annual Bonus

We are looking for a Client Technology Analyst, IV to provide technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use.

RESPONSIBILITIES & DUTIES:

• Account management, meeting assistance, computer deliveries, secure VTC support, and new user orientations in secure computing environments.


• Being the primary Data Transfer Officer in the secure facility.


• Assist with Installation and maintenance of Cisco networking equipment, partnering with the network operations team.


• Acquire, configure and deploy computer systems in a secure facility.


• Diagnose and troubleshoot hardware and software problems. Act as an escalation resource for problem resolution.


• Completion of a wide range of customer requests; ensure the highest levels of customer satisfaction and IT service availability.


• Support for TS-VoIP audio services and equipment.


• Adherence to ITIL best practices including Change Management, Problem Management and Service and Support standards.


• Implementation of technical controls, regulations and processes required by organizational security practices and Department of Defense Security Technical Implementation Guides (STIGs).


• Preparation of IT systems for announced and unannounced audits from regulators agencies; account for and report on auditable technical configurations and controls.


• Serve as the primary point of contact between classified office personnel and the Enterprise Service Center for IT and network-related issues.


• Perform duties as a Trusted agent to issue and implement RSA tokens and PKI certificates to end users.


• Maintain IT documentation, including troubleshooting guides and FAQs.


• Assist in IT asset management, tracking hardware and software inventory within the office environment.


• Familiarity with IT service management (ITSM) tools and ticketing systems

REQUIRED QUALIFICATIONS:

• Must have an Active Secret or Top-Secret Clearance; Clearances that expired in the last 12 months are acceptable


• Minimum of 3 years of relevant experience to include roles with increasing responsibility and training.


• Minimum of 3 Years of experience troubleshooting technical issues working in a team environment; 5 years of relevant experience preferred.


• Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.


• Usage and training experience with Microsoft Office 365 applications.


• Incident and request fulfillment handling with a demonstrated sense of urgency.


• Inventory control and equipment management experience.


• Enjoy providing great customer service in a feedback driven environment.

PREFERRED QUALIFICATIONS:

• Experience supporting Jira, Confluence, Workday, NetIQ, BigFix, JAMF, Adobe and PowerShell experience highly preferred.


• Project management experience.


• Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.


• CompTIA A +CE, Network + CE, CCNA Security, or SSCP.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.