Job Title: IT Helpdesk Support
Location: Ridgefield Park, NJ
Duration: Long term
JD
9AM- 6PM EST /PST Hours(Day 1 onsite)
Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.
Will have experience in hardware and software installation, troubleshooting and user support.
Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.
Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for executives.
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of the time.
Perform other job-related duties as required.
Own transportation between client sites (NJ area) during their support activities
Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.
All tickets resolved must be document the solution steps and close the incident per customer procedures.
Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer s satisfaction.
Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.
MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)
Skill Matrix:
Total Experience: Years
Microsoft Word, PowerPoint, Excel - Years
Adobe Acrobat - Years
Client applications - Years
Disaster Recovery - Years
PC - Years
Mobile - Years
Android /iOS - Years
Security - Years
Ticketing (Jira) - Years
Asset Management:
Inventory:
FedEx - Shipment /Return Shipment:
Hardware and software installation, troubleshooting and user support - Years
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.