Overview
On Site
$80,000 - $120,000
Full Time
Skills
Oracle
Ribbon SBC
CUCM
CUC
IMP
Webex calling
Session Border Controller /SBC
Job Details
Job Description
Must Have Technical/Functional Skills
- Deployment, Configuration and Operate Oracle and Ribbon SBC
- Strong Experience on Oracle and Ribbon SBC product line
- Prior working experience in Managed Services environment
- Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGoogle Cloud Platform, H323
Roles & Responsibilities
- 5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting
- Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents
- Expertise in Webex calling, CUCM, Dial plan and IP phone configurations
- Solid understanding of Oracle and Ribbon SBC product line
- Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery
- Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform
- Advanced technical skills on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit
- Deploy and Configure Oracle ACME SBC and Ribbon SBC products
- Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products
- Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones
- Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP
- Perform Configuration changes like Add Route, Modify Session Manipulation to fix call routing issues
- While troubleshooting issues or part of changes, perform health checks on ACME SBC and
- Ribbon SBC solution to detect problems.
- Configure network interfaces, SIP trunks, call routing, session policies, and HMR rules to establiseamless communication and manipulation SIP message headers.
- Configuration of Client and SIP trunks with peer Client / SIP proxy servers
- Coordination with Carriers, vendor, OEM, Client technical Team for new deployment or upgradation
- Capacity planning, handle device lifecycle and vulnerability management
- Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC,
- IMP and Cisco VoIP Protocols: SIP, MGoogle Cloud Platform, H323,
- Strong verbal and written communication, consulting, and relationship building skills with ability to work autonomously and thrive in a transformational environment
- Ability to identify, prioritize, and drive service improvement opportunities.
- Location: RTP, NC; Austin, TX; San Jose, CA
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