Application Support Specialist for AutoCAD 100% Remote

Application Support Specialist for AutoCAD 100% Remote

MUST HAVE: Application Support experience (Supporting AutoCAD End Users)

The ideal candidate would be on the support side for the 3rd party design tool applications. A previous successful candidate sold/taught AutoCAD- knew it forwards and backwards. A candidate that was previously an end user would have to be very advanced. Ideally this candidate would convert eventually.

• Previous AutoCAD Configuration and Deployment Management is a plus but not required.
• Customer support and/or help desk experience is preferred.
• Minimum skill set with Microsoft 365 (Office, Teams, Share Point, etc.) are required.
• Candidate must be a self-starter and able to work efficiently in sometimes stressful situations.
• Minimum of 3 years experience in workstation desktop and mobile technology support and troubleshooting.
• At least 1 year of experience participating in delivering IT projects.
• Demonstrated strong analytical and communication skills.
• Ability to work effectively with customers, IT management and teammates.

MUST HAVE

• AutoDesk Application experience

• Must know AutoCAD inside and out
• Inventor
• Vault
• SDS
• Toolkit

Other tools that would be nice to have experience with:

• Bentley Microstation
• Bluebeam
• FAD Tools
• PLS-CADD
• Poleforeman
• SEDs
• MathCAD
• CYME
• WinIGS
• Aspen OneLiner

Responsibilities:

• Enterprise Asset Management (EAM) Application Business Support (problem ticket resolution, end user functional support and testing for application enhancements) for a large application portfolio (approximately 85 applications).
• This position is specifically for a selection of 3rd Party Design Tool Applications (Such as the Autodesk products, Microstation, Mathcad,etc.), but may not be limited to these applications.
• Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.
• Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements .
• Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
• Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.
• Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups.
• May also participate in the testing and evaluation of new IT solutions.
• Workers at this level participate in project implementations to understand impacts to their assigned business groups.
• Responsible for working with assigned business areas to do annual and long-range IT investment planning.
• Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle).
• Outputs of the APM Process are feeders to the short- and long-term planning process.