Senior Host Development Program Manager - Remote / Telecommute

Job Description:

Pay Range $84.65hr - $89.65hr

Responsibilities:

• Support communications and operations for the Superhost and Community Leaders programs by managing cross-functional processes.
• Setting up and deploying email governance.
• Overseeing CS change management intakes and follow-ups.
• Updating central playbooks and FAQs.
• Create promotional and training materials related to updates on rewards and recognition.
• Candidateage third-party partnerships (e.g., Moo, Brilliant, LinkedIn Learning, Babbel) to benefit Community Leaders, including purchase orders and budget management.
• CollaboXX with Community Engagement Candidateagers to execute recognition stXXgies for outstanding hosts, coordinate trainings, and resolve issues.
• For club programs, manage gifting inventory, reporting, and merchandise quality to ensure consistency.
• Oversee ordering for timely, efficient distribution.
• Support Host Development team leadership and lead weekly program management, including team check-in meetings, project updates, team calendar, cross-team resourcing, and budget.
• Establish and evolve the Host Development operating system and process to manage the pipeline of work, including roadmap, project dashboard, capacity planning, and contractors.
• Help plan and execute community moments for the Host Development team, such as team events or celebrations.

• 10+ years of experience in program management or operations.
• Execution-oriented, with the ability to develop and foster collaborative internal relationships.
• Program management experience, with a marketing lens.
• Strong project management skills, with experience overseeing multiple initiatives simultaneously, as well as designing and implementing operational processes or systems.
• Excellent communication and writing abilities, particularly in crafting promotional materials.
• Creative problem solver.
• Able to identify real obstacles and suggest viable solutions.
• Financial acumen, including experience managing budgets, POs, and vendor contracts.
• Attention to detail, particularly in inventory management, reporting, and ensuring quality control.
• Deep connection to the client's mission to create Connection and Belonging
• Strong analytical, data, and troubleshooting skills.
• Experience in community engagement or recognition programs is a plus.
• Experience organizing work programs in Asana and Airtable.