Need Senior UX Researcher (Health and Human Services in Harrisburg, PA - Remote to start

  • Harrisburg, PA
  • Posted 9 hours ago | Updated 9 hours ago

Overview

Hybrid
$70 - $80
Accepts corp to corp applications
Contract - Independent
10% Travel

Skills

User Experience (UX) Research
User Centered Design practices
Health
Human Services

Job Details

We have a Contract assignment available with our client in Harrisburg, PA.

Position: Senior UX Researcher (Health and Human Services)

Location: Harrisburg, PA

Duration: 6+ Months

This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:
2525 North Seventh Street, Harrisburg, PA 17110

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.

The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.

Required Skills:

  • Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
  • Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
  • Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.
  • Experience building successful product design based on research.
  • Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
  • Experience building alignment with stakeholders.
  • Experience leading design for a product, platform, or service.
  • Experience with iterative or agile development methodologies.
  • Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

Required/Desired Skills

Skill

Required / Desired

Amount

of Experience

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.

Required

2

Years

Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs).

Required

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Required

Experience building successful product design based on research

Required

Experience across the full UX design spectrum

Required

Experience building alignment with stakeholders

Required

Experience leading design for a product, platform, or service

Required

Experience with iterative or agile development methodologies

Required

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

Required

Sarum LLC
68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
Phone#.

Cell.

Email :

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