Technical Support Professional

  • Orange, CA
  • Posted 22 days ago | Updated 22 days ago

Overview

On Site
$22 - $28
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

technical support
O365
Troubleshoot
Phone support

Job Details

Location: Orange, CA

Full time job opportunity-Contract to hire

Service Desk / Desktop Support

Overview:

We are seeking a skilled and customer-focused Service Desk / Desktop Support professional to join our dynamic IT team. This role provides critical support to end-users across the organization, ensuring seamless operation of IT systems and a positive user experience.

Required Skills and Experience:

  • IT Background: Previous experience in a service desk or helpdesk role with a solid foundation in IT support.
  • Customer Service: Exceptional customer service skills, with the ability to connect with end-users and build strong relationships.
  • Independence and Teamwork: Capable of working both collaboratively within a team and independently, with minimal supervision.

Key Responsibilities:

  • Provide end-user support, including:
    • PC setup and configuration.
    • Printer configuration.
    • Troubleshooting IT issues via phone and in person.
    • General helpdesk and desktop support tasks.
  • Troubleshoot and resolve technical issues efficiently to minimize downtime for end-users.

Technical Environment:

  • Office 365
  • Active Directory
  • Windows 10 and Windows 11

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.