Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Oracle/PL
Production Support
Jack Henry
Job Details
Hello,
Zenosys is looking Oracle/PL Technical Production Support Analyst client NYC, NY If you are available and interested in the below opportunity, please send me updated resume. Thanks
Job Title Oracle/PL Technical Production Support Analyst
Location- NYC, NY Remote Work)
Duration 12+ Months Contracts Highly Chance to Extend
If you are interested, please provide the following details along with the updated resume to speed up the interview process.
Full Legal Name as mentioned in Drivers' license:
Current Location:
Willing to relocate to the specified work location:
Currently on a project or actively looking:
Availability for interview:
Availability to join the project:
Date of Birth (Month/Date):
Visa Status:
Since how long the candidate has been in US
Need Education details with University Name, Location & Passing year in resume.:
LinkedIn address
Special Skills/Certs: Experience in application support, Some scripting language , Jack Henry is required
Resume length: 4 pages max
Resume length: 4 pages max
Job Description
We are seeking a dedicated Technical Production Support Analyst to join our dynamic team for a full-time, long-term contract opportunity that is fully remote. This role is pivotal in maintaining the smooth operation of our critical business applications and financial systems.
What You ll Do
- Field incoming requests from end users to resolve process, application, and software issues within servers, databases, and other mission-critical systems
- Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Provide secondary/back-up production support for existing financial systems and applications
- Perform unit and regression testing to ensure systems are functioning as intended
- Perform routine maintenance and updates on applications and servers to ensure optimal performance
- Support the implementation and ongoing maintenance of banking platforms and other financial applications
- Work closely with project managers and subject matter experts to develop technical solutions that align with business strategy and goals
- Write technical procedures and documentation for applications, including operations and user guides
- Document system/design specifications and maintain logs to keep track of development issues and priorities
- Ensure quality standards are maintained, including proper version control and up-to-date program documentation
- Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently
- Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems
- Identify and analyze detailed processes, pinpoint gaps, and develop solutions to enhance functionality
- Exhibit strong communication skills to work with internal and external teams, vendors, and stakeholders
- Provide leadership by projecting a positive attitude and fostering a culture of learning and improvement
- Ability to assess customer/employee IT knowledge levels and deal with difficult callers effectively
What You ll Need
Required:
- Bachelor's or Associate's Degree in Information Technology or related field, or equivalent experience
- 3-5 years of experience in application or production support
- Experience with Unix/Linux command line, SQL Server, and Windows Server environments
- Exposure to scripting languages (e.g., Windows batch, Unix shell, PowerShell)
- Familiarity with web technologies (e.g., IIS, Apache Tomcat) and file transfer protocols (FTP, SFTP)
- Experience with Jack Henry application products (e.g., Silverlake, XPerience, Synergy)
- Knowledge of database technologies such as Oracle PL/SQL and ETL tools
- Experience with scheduling tools like Autosys and reporting tools like Crystal Reports or Cognos
- Familiarity with active directory accounts and SQL account management
- Excellent analytical and problem-solving skills
- Ability to prioritize work and manage multiple tasks efficiently
- Strong communication skills to collaborate with diverse teams and stakeholders
If interested Please send me your resume at
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