Main Console Operator

Role Overview

• We're seeking a dedicated IT Operations Support Specialist to join a high-performing technical team focused on systems monitoring and service desk support. This role is ideal for someone with a strong troubleshooting mindset, excellent customer service skills, and a passion for keeping mission-critical systems running smoothly.

Shift Schedule

• Monday-Friday: 1pm-9:30pm

Key Responsibilities

• Monitor enterprise-wide systems and respond to alerts
• Provide Tier 1 support and assist with service desk calls
• Troubleshoot hardware and software issues across various platforms
• Document incidents and resolutions clearly and concisely
• Collaborate with team members to ensure consistent uptime and performance

Required Skills & Experience

• 2-3 years in IT support or desktop support roles
• Strong troubleshooting abilities with hardware/software systems
• Effective verbal and written communication skills
• Reliable attendance and professional demeanor
• Ability to simplify technical explanations for non-technical users
• Empathy and patience when dealing with upset or frustrated users

Preferred Qualifications

• Experience in systems or data center operations
• Familiarity with remote desktop support
• Knowledge of modern operating systems and office productivity suites
• Exposure to ticketing systems and command-line tools
• Basic networking diagnostics and Active Directory experience
• Ability to multitask and follow established procedures

Work Environment

• Business casual setting
• Highly customer-focused culture
• Team of 20+ support technicians handling thousands of service requests daily
• Collaborative atmosphere with regular feedback and opportunities for growth

Why This Role Stands Out

• Meaningful Impact: Help maintain essential services that support local communities
• Skill Development: Exposure to a wide range of technologies and challenges
• Career Growth: Long-term potential with opportunities for advancement
• Supportive Leadership: Clear expectations and monthly performance feedback
• Team Culture: Hardworking but fun-loving environment

Experience Level: Intermediate
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.