Servicenow Architect

Responsibilities

• Lead the architectural design and implementation of ServiceNow modules including CSM, ITSM, ITOM, HRSD and others as required.
• Act as the technical leader for all ServiceNow implementation and enhancement projects.
• Design, develop, and maintain applications and workflows on the ServiceNow platform
• Define and maintain architectural standards, best practices, and governance for ServiceNow platform usage.
• Translate business requirements into technical design using platform best practices.
• Lead a team of developers and admins to deliver robust, scalable, and secure solutions.
• Manage and review development activities, ensuring code quality and performance standards.
• Oversee upgrade planning and execution to ensure platform stability and feature adoption.
• Prepare and maintain technical documentation, architecture diagrams, and solution design documents.
• Implement modules including CSM,ITSM, Service Catalog, CMDB, Incident/Change/Problem, and Knowledge Management.
• Guide development on Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Oversee and ensure high-performance support for deployed microservices, including AI/ML, foundational, and integration services.
• Integrate ServiceNow with external systems using IntegrationHub and custom APIs.
• Track technical deliverables, maintain sprint velocity, and manage development sprints.
• Coordinate with ServiceNow Architects and Product Owners to align on roadmap and platform strategy.
• Troubleshoot platform issues and lead root cause analysis for major incidents.
• Ensure security configurations and data integrity across the platform.
• Participate in ServiceNow platform upgrades and patching, ensuring compatibility and functionality
• Optimize performance, implement security controls, and ensure platform compliance with banking standards
• Provide production support, bug fixes, and continuous enhancements
• Follow Agile methodology and deliver high-quality code with proper documentation

Your skills and experience

• 12+years of IT experience, with 6+ years of hands-on ServiceNow development
• Proven experience delivering ServiceNow solutions across CSM, ITSM and at least one of: ITOM, HRSD.
• Solid understanding of JavaScript, GlideRecord, and Scripted APIs in ServiceNow.
• Familiar with Agile/DevOps methodologies and managing ServiceNow in sprint-based delivery.
• Experience with integrations using REST/SOAP, IntegrationHub, and MID Servers.
• Knowledge of CMDB, Discovery, Service Mapping, and platform governance practices.
• Excellent communication, stakeholder engagement, and leadership abilities.
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Good understanding of Investment Banking operations, support workflows, and regulatory environments
• Experience with Performance Analytics, Reporting, and ServiceNow Best Practices
• Ability to work with cross-functional and geographically distributed teams
• Strong debugging, problem-solving, and communication skills
• Familiarity with Investment Banking operations, such as workflow automation, client onboarding, or compliance
• Excellent analytical and communication skills with the ability to work independently and in teams
• Day-to-day reporting.

Preferred Qualifications:

• ServiceNow Certifications (Certified System Administrator, Certified Application Developer)
• Bachelor's degree in computer science, management information systems, or related field, preferred
• Experience with Scoped Applications, Flow Designer, and ServiceNow App Engine
• Exposure to GRC, Security Operations, or HRSD modules is a plus
• Familiarity with DevOps tools, CI/CD pipelines, and Agile practices
• Exposure to financial compliance or trade lifecycle processes is a plus

CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.