Software Engineer AI Development

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better .
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

About This Role:

Our IT organization is the "high-octane engine" behind Windstream's transformation. With 85 % of workloads now cloud-native and multiple Stevie GOLD awards in 2025, we're rewriting the playbook for telecom innovation. TechMate alone delivers a 12x ROI and is just one example of how we marry AI with real-world impact.

Our award-winning AI portfolio (TechMate, WinGPT, KDA, Go Kinetic and more) is scaling fast. Join us at the ground floor and help craft the next wave of autonomous "agentic" AI that powers:

• Voice experiences in NICE CXone
• SMS and email communications via Twilio
• Customer portals (Go Kinetic, WE Connect, iConnect)
• Conversational bots (Kinetic Digital Assistant, WinGPT)
• TechMate, the generative sidekick every Windstream field tech relies on daily

You'll pair with senior engineers and data scientists to turn LLM magic into production-ready micro-services that delight customers and employees alike.

What You'll Do:

• Build & ship AI agents, APIs, and micro-services in Python or TypeScript/Node
• Create conversation flows, RAG pipelines, and orchestration logic with Azure OpenAI, Copilot Studio, Botpress
• Integrate voice agents with NICE CXone, and chat/SMS/email agents with Twilio, plus React/Angular portals via REST/GraphQL
• Containerize, automate, and release via GitHub Actions & Azure DevOps
• Add real-time observability with OpenTelemetry and Grafana
• Write unit/integration tests, participate in code reviews & daily stand-ups, and pair-program regularly
• Triage production issues and improve latency, accuracy, and cost
• Stay on top of new LLM techniques and propose practical innovations for our roadmap

Do You Have:

• B.S. in Computer Science, Software Engineering, or related field (or equivalent experience)
• 0-2 years of professional software development (internships count!)
• Proficiency in at least one back-end language (Python, JavaScript/TypeScript, Java, or Go)
• Solid fundamentals in data structures, algorithms, and RESTful API design
• Familiarity with Git, SQL/NoSQL databases, and Linux command-line
• Clear, concise written and verbal communication skills

Even Better:

• Hands-on with Azure OpenAI, LangChain, Semantic Kernel, or similar LLM frameworks
• Experience building chat/voice bots in Copilot Studio, Botpress, Salesforce Agentforce, Amazon Q, or ChatGPT
• Knowledge of Kafka, Snowflake, Druid, or other streaming/analytics platforms
• Understanding of telecom workflows (ordering, provisioning, field operations)
• Exposure to React, Angular, Tailwind/CSS-in-JS
• Familiarity with container orchestration (Kubernetes, AKS, or ECS)

How We Work

• Remote-first, async-friendly. Daily stand-ups, weekly demos, and quarterly hackathons keep us aligned.
• Pairing & mentorship. Every Software Engineer I is assigned a dedicated mentor and participates in regular pairing sessions.
• Continuous learning. Gain free access to Skill Connect and internal tech talks.
• Career path. Successful SE I's typically promote to Software Engineer II in 18-24 months, expanding ownership of services and design decisions.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasional: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: frequently: 34% - 66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $53.000 to $67,500.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
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Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements.