Service Desk Technician (Hybrid, Tampa, FL)

Hiring a Tier II Service Desk Technician to support in-person and remote end users.

Industry: Healthcare
Location: 3 days in-office, Tampa 33624, 2 days remote
Duration: contract-to-hire
Pay: $28-30/hr W2 and will convert to a similar salary range

Background check and drug screen upon hire

Job Summary
Troubleshooting and resolving complex technical issues escalated from Tier 1 support, requiring more technical expertise to diagnose problems and implement solutions

Typical Day:

• Analyzing Tier II/III technical issues related to hardware, software, network and applications, going beyond basic troubleshooting performed by tier 1.


• Working closely with other IT teams, like system administrators and developers, to resolve complex issues requiring cross-functional support.


• Identifying opportunities to optimize service desk processes and procedures, proposing and implementing improvements.


• May provide training and guidance to new Service Desk Analysts on complex troubleshooting techniques.


• Managed user access additions and changes and set security roles


• Create and maintain computer images.


• Oversee patching and software updates, including firmware updates.


• Administration of Office 365/Azure, DUO, InTune, UMA Virtual


• MFA management


• AD Domain clean-up - roles, GPOs, security groups, file sharing permissions

Education/Requirements:

• Bachelor's Degree in Computer Science or equivalent combination of education and experience.


• 3-5 years' experience within a Service Desk environment.


• Two years' experience providing operating system & application installations, upgrades, and computer imaging including virtual desktops, peripheral devices, and office productivity software applications; Azure AD, O365, InTune, MFA