Genesys Cloud Architect

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 7Month(s)+

Skills

Python
GCP
Linux
API
deployment
Scripting
Genesys
IVR
VXML
Google cloud
Amazon Web Services
Cloud Security
DEV OPS
Best Practices
Continuous Integration/Delivery
Business Requirements
Technical Leadership
Project Planning
Queue Management
Microsoft Azure

Job Details

Job title: Genesys Cloud Architect

Work Location: New York, NY 10004

Duration of the project: 7 Months+

Job Description:

Good in Genesys Cloud Architecture, creating call flows, chat flows, email flows, Outbound and On Queue flows.

Should have overall experience of 5-6yrs and must have experience of building Cloud environment.

Proficient in creating & handling development of IVR(VXML) and Routing strategies using IRD and Composer for Voice and eServices.

Experience in Platform API integrations, Embedded Framework integration, Widgets (Chat & Cobrowser) and other options available in Genesys Cloud including Custom Reports and Survey.

Collaborate with cross-functional teams to design and implement cloud solutions that meet business requirements.

1. Provide technical leadership and guidance on cloud architecture best practices.

2. Ensure compliance with company policies and industry standards related to cloud security.

3. Participate in project planning and execution, including defining project scope, identifying dependencies, and developing detailed work plans.

Strong knowledge of AWS Cloud, Microsoft Azure, or Google Cloud Platform (Google Cloud Platform).

1. Familiarity with Linux administration and server management tools.

2. Experience with CI/CD pipelines and DevOps methodologies.

AWS DevOps (creating pipelines, templates and deploying objects ) Teraform experience Genesys API exposure with Python scripting AWS package creation and deployment API test exposure

Thanks&Regards,

Ramesh

Ext 224