Vice President

Overview

Remote
$200,000 - $210,000
Full Time
10% Travel

Skills

Amazon Web Services
ITIL
DevOps
HIPAA

Job Details

Role: Vice President/ Infrastructure Service Delivery
Location: Remote (OFFICIAL MEETINGS IN OFFICE)
Full Time Role
Role Summary
The VP of Infrastructure Service Delivery is a critical executive leadership position responsible for defining and executing the global infrastructure strategy to ensure world-class service delivery, operational excellence, and architectural alignment with enterprise business objectives. This role requires executive presence, deep expertise in large-scale Cloud/Hybrid-Cloud environments, and proven success in leading complex organizational and technical transformations.
Strategic Leadership & Governance:
  • Enterprise Infrastructure Strategy: Define the multi-year infrastructure roadmap and strategy for all foundational technology services (Cloud, Network, Compute, Storage, Data Center), ensuring maximum availability, security, and cost-efficiency.
  • Executive Governance: Establish and lead the Infrastructure Governance framework, including formal SLA reviews with business leaders and steering committees for major technology investments.
  • Risk and Compliance: Oversee the proactive identification and mitigation of operational and security risks related to infrastructure. Ensure compliance with all regulatory requirements (e.g., SOC2, GDPR, HIPAA).
  • Vendor & Partnership Management: Manage strategic relationships and negotiations with top-tier technology vendors and managed service providers, focusing on multi-million dollar contracts and performance optimization.
Cloud Transformation & Operational Excellence:
  • Cloud Center of Excellence (CCOE): Lead the strategy and operations of the Cloud CCOE, driving migration initiatives, governing cloud architecture standards, and ensuring full realization of the Cloud-First strategy.
  • FinOps Accountability: Hold direct accountability for the multi-million dollar infrastructure operational budget (OpEx and CapEx). Implement and enforce FinOps principles to optimize cloud spend and TCO across the enterprise.
  • Global Operations: Oversee 24x7 global operational teams, ensuring the highest standards of service availability, disaster recovery, and business continuity across hybrid-cloud and on-premises data center environments.
Large-Scale Program Delivery & Architecture:
  • Portfolio Ownership: Own and sponsor the delivery of the entire portfolio of large-scale infrastructure programs (e.g., core system modernizations, M&A integrations, global network redesigns).
  • Architecture Alignment: Collaborate with the Enterprise Architecture function to ensure all new and existing service delivery models align with long-term architectural standards and technology stacks.
  • Process Transformation: Drive continuous, metric-based improvement using frameworks like ITIL (v4 focused), DevOps, and Site Reliability Engineering (SRE) principles to enhance service speed, quality, and predictability.
Qualifications and Experience:
  • Education: Bachelor s degree required; Master s degree (MBA or MS in Technology Management) highly preferred.
  • Experience: [15 +] years of progressive experience in IT infrastructure, with at least [10+] years in senior leadership/executive roles overseeing global infrastructure service delivery.
  • Experience in using AI and Automation to improve compliance and margins,
  • Experience in ensuring process maturity.
  • Experience in working across multiple accounts is preferred.
  • Scale and Scope: Proven experience managing infrastructure supporting thousands of global users and a multi-million dollar budget.
  • Cloud Expertise: Deep, verifiable experience in architecting, migrating, and operating at scale within one or more major public cloud platforms (AWS, Azure, or Google Cloud Platform).
Certifications and Competencies:
  • Executive ITIL Certification (e.g., ITIL Expert or Managing Professional).
  • Executive Project/Program Management Certification (e.g., PMP, PgMP, or equivalent).
  • Cloud certifications at a professional or specialty level (e.g., AWS Certified Solution Architect - Professional).
Executive Leadership Skills:
  • Visionary Leadership: Ability to articulate a clear, compelling technology vision that inspires teams and aligns with business strategy.
  • Financial Acumen: Exceptional budget management, forecasting, and ability to present financial impact to the C-suite.
  • Executive Communication: Outstanding ability to communicate complex technical concepts, strategy, and performance metrics to non-technical executive stakeholders and the Board.
  • Organizational Development: Track record of successfully building, restructuring, and mentoring high-performing, geographically distributed technology teams.
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