Sr. Spclst , Technical Support

Job Description

Business Technology Partner

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We partner internationally to deliver the services and solutions that help development scientists to be more productive and enable innovation.

The BTP ensures translation of business strategy to IT strategy, relevant communication to business and IT functions, and develop strategic digital roadmaps, and lead delivery of capital project digital programs.

Responsibilities include:

• Planning and allocating resources for cross-product delivery and coordinating with investment Manager to ensure appropriate coordination and forecasting.
• Communicate IT strategy and portfolio to key stakeholders in our Research & Development Division and IT. Encourage a digital mindset and adoption of digital innovation initiatives. Be a change agent for new digital capabilities.
• Contribute to the strategic planning efforts with the broader Business Technology Partner team in order to build a high-performance engagement model with DSCS. Assist with strategic design and user-centric problem discovery efforts.
• Collaborate with DSCS Digital Teams to foster digital thinking, understand the digital sentiment and explore opportunities for digital innovation.
• Develop current and future landscapes for CMC overlaid with digital capabilities.
• Work closely with Product Line Leads to ensure the best user experience and the use of the right tools and capabilities to solve the specific business needs within DSCS.
• Leading cross-functional collaboration for initiatives that span product lines, value teams, and divisions, including the coordination of planning, execution, and delivery of cross-product initiatives, as well as owning the "check-list".
• Managing governance and stakeholder relationships to ensure effective communication. Foster collaboration among cross-functional teams, ensuring coordination and alignment across different product lines or divisions
• Navigating unexpected challenges, changes in priorities, and changing business requirements to ensure uninterrupted effective delivery.
• Developing and maintaining resource utilization and capacity planning, including utilizing a standardized cost forecasting approach for initiatives, including total cost of ownership (TCO) calculations.
• Ensuring the robust and seamless transition of initiatives to Product Lines and operational teams on project completion.

Required Competencies:

• Proven experience in resource planning, cost estimation, and financial management.
• Bachelors in IT/Business
• Strong leadership and strategic thinking skills.
• Demonstrated ability to build strong relationships and networks (internally and externally). Viewed as a credible and trusted partner.
• Understanding of the CMC business area in DSCS and Commercialization. Familiar with the interdependence of data flows and engagement on projects across the AR&D (Analytical R&D) , PR&D (Process R&D) and PSCS (Pharmaceutical Sciences and Clinical Supply) functions.

• Understanding of the business workflows across the Discovery / DSCS / Commercialization interfaces
• Superior communication skills that emphasize collaboration in a matrixed organization. Effectively communicate to both technical and non-technical audiences. Familiarity with IT architectural principles.
• Demonstrated ability to dissect a high-level problem into its components, identify the digital innovation and business process improvement opportunities, and develop unbiased tangible and intangible value realized.
• Understanding of GMP with a strong motivation to build deep expertise in CMC and the interface with our Company's manufacturing division.
• Understanding of the existing IT portfolio of systems and products. Understanding of the external technology landscape and the impact and value to CMC and our Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The salary range for this role is
$104,200.00 - $163,900.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ;br>
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Required Skills:
Availability Management, Availability Management, Business Process Improvements, Business Strategies, Business Technology, Change Controls, Computer Technical Support, Cost Management, Financial Management, GMP Compliance, Incident Management, IT Business Solutions, Management Process, Management System Development, Problem Management, Quality Assurance (QA), Resource Planning, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Stakeholder Communications, Strategic Planning, Strategic Thinking, Testing {+ 1 more}

Preferred Skills:

Job Posting End Date:
08/6/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.