Overview
Skills
Job Details
Requirements:
- 3 or more years in hosted environments (Managed Services, Co-Lo, Cloud, SDC, MSL)
- Proficiency in ServiceNow or similar enterprise ITSM platforms
- Experience in server/storage sizing, software licensing, and configuration
- Experience with creating and documenting IT solution proposals and cost models
- Experience in drafting infrastructure migration plans and integration timelines
- Experience with enterprise-level change management processes
- Strong communication skills for client engagement and documentation
Responsibilities:
- Gather and validate infrastructure and service requirements with client teams
- Translate customer needs into detailed technical specifications and transition plans
- Draft complete solution proposals including sizing, licensing, and support levels
- Act as liaison between technology teams, delivery centers, and stakeholders
- Manage ServiceNow requests and track all proposal submissions and approvals
- Conduct meetings, generate metrics reports, and suggest operational enhancements
- Lead or support service improvement initiatives and proposal process automation
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.