Lead Desktop Support Technician

Overview

On Site
$27 - $31
Contract - W2
Contract - 1 month(s)
No Travel Required

Skills

Desktop Support Technician

Job Details

Job Description:

Pay Range: $27hr - $31hr

Team Leadership And Coordination:
  • Lead and coordinate service delivery teams (internal and external).
  • Provide guidance, coaching, and support to team members.
  • Foster a culture of continuous improvement and accountability.
Reporting And Documentation:
  • Produce regular reports on service performance, incidents, and trends.
  • Maintain accurate documentation of processes, procedures, and configurations.
  • Support audits and compliance activities.
Continuous Improvement:
  • Identifies opportunities to improve service quality and efficiency.
  • Implement best practices and frameworks (e.g., ITIL, COBIT).
  • Drive automation and innovation in service delivery.
Risk And Compliance Management:
  • Ensure IT services comply with regulatory and security requirements.
  • Manage risks related to service delivery and business continuity.
  • Support disaster recovery and incident response planning.
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