Sr. CXone Software Developer

  • Posted 5 hours ago | Updated 5 hours ago

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

REST
SOAP
JSON
XML
(IVR
ACD
Studio scripting).

Job Details

Location: Remote/Hybrid (Based on Client Need)
Type: Full-Time / Contract

We are seeking a Senior CXone Software Developer with 8+ years of experience in cloud contact center engineering, IVR/ACD development, and API integrations—preferably with a strong background in the telecommunications domain. This role requires deep technical expertise in NICE CXone, advanced scripting skills, and hands-on experience building scalable, high-availability customer interaction solutions for enterprise and telecom environments.

Key Responsibilities

  • Lead design, development, and enhancement of NICE CXone solutions including IVR flows, ACD routing, Studio scripting, and omnichannel integrations.

  • Architect and optimize complex call flows and routing logic, ensuring carrier-grade reliability and performance.

  • Integrate CXone with telecom OSS/BSS, CRM, ticketing systems, and enterprise data platforms (Salesforce, Snowflake, ServiceNow, etc.).

  • Build and maintain custom APIs, data connectors, and backend logic for seamless communication between CXone and third-party systems.

  • Work closely with telecom infrastructure teams to ensure compliance with network protocols, call-handling requirements, and regulatory guidelines.

  • Troubleshoot high-priority production issues, perform root-cause analysis, and deliver robust long-term solutions.

  • Conduct code reviews, unit testing, performance tuning, and documentation for all developed components.

  • Collaborate with business stakeholders to translate telecom customer experience needs into scalable technical solutions.

Required Experience & Skills

  • 8+ years of software development experience, with a minimum of 4–5 years in NICE CXone (IVR, ACD, Studio scripting).

  • Strong telecom industry experience—understanding of call flows, SIP, CTI, routing logic, network signaling, and associated technologies.

  • Expertise in CXone Studio scripting, including C#, Java, JavaScript, or similar scripting languages.

  • Experience with API development, middleware, and integrations (REST, SOAP, JSON, XML).

  • Hands-on knowledge of customer engagement systems, call center KPIs, and real-time monitoring.

  • Experience working with cloud platforms (AWS, Azure) and telephony platforms like Genesys Cloud, Amazon Connect, Five9, Twilio, or 8x8.

  • Strong understanding of telecom-grade performance, uptime requirements, and fault-tolerant design.

  • Ability to work independently, manage high-priority tasks, and collaborate with cross-functional teams.

Preferred Qualifications

  • NICE CXone Certifications (NCIE, ACD Admin, Studio Developer).

  • Telecom-specific certifications or experience working with Tier-1 carriers or telecom service providers.

  • Experience in building large-scale contact center transformation or migration projects.

  • Knowledge of advanced analytics, speech analytics, AI/ML-based routing, or automation tools.

  • Background working with regulated environments (Banking, Telecom, Public Sector).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.